IT Business Analyst

Key Responsibilities

• Lead requirements gathering sessions with business and technical stakeholders.
• Collect, document, maintain, and manage business, functional, and system requirements.
• Create and maintain process workflows, business documentation, and requirements repositories.
• Absorb and manage process workflows utilizing Microsoft Visio.
• Assist in the development of standards and procedures used in the implementation of new systems and enhancements to existing systems.
• Consult with vendors and technical teams to ensure solutions align with business objectives, compliance requirements, regulations, and industry best practices.
• Develop and support change management plans for system implementations, upgrades, and process improvements.
• Participate in the evaluation of new technologies and solutions to improve service delivery and operational efficiency.
• Participate in establishing standards and procedures utilized throughout the system development lifecycle.
• Research and analyze system issues, user concerns, and business process challenges utilizing analytical and problem-solving techniques.
• Cook up and support testing activities for new system implementations, upgrades, and enhancements.
• Assist with customer support inquiries related to system functionality and maintenance.
• Administer or support business-user training efforts as needed.
• Facilitate communication between business stakeholders, technical teams, project managers, and vendors throughout the project lifecycle.
• Create executive-level PowerPoint presentations and bi-weekly project status reports for leadership review.
• Capture, distribute, and maintain meeting minutes, action items, and project documentation.
• Provide professional, proactive, and timely communication with internal and external customers.
• Support multiple projects simultaneously while adapting to changing business priorities.

Required Qualifications

• Minimum of 5 years of experience as an IT Business Analyst supporting enterprise IT projects, system implementations, or technology initiatives.
• Strong experience gathering, documenting, analyzing, and managing business and functional requirements.
• Experience creating business process documentation and workflow diagrams.
• Strong analytical, organizational, documentation, and problem-solving skills.
• Experience working directly with business stakeholders, technical teams, vendors, and project leadership.
• Experience creating executive-level presentations, project status reports, and meeting documentation.
• Proficiency with Microsoft Office 365, including PowerPoint, Excel, Word, Outlook, and Teams.
• Experience utilizing collaboration tools such as Microsoft Teams, Zoom, and similar platforms.
• Strong customer engagement and stakeholder management skills.
• Ability to manage shifting priorities and work effectively in a dynamic environment.
• Excellent written and verbal communication skills.
• Must be team-oriented, adaptable, and highly professional.

Preferred Qualifications

• Bachelor's Degree in Information Technology, Business Administration, Computer Science, or a related field.
• Experience working in a remote or hybrid environment.
• Experience creating process workflows utilizing Microsoft Visio.
• Experience with project management and collaboration tools such as Microsoft Project and Asana.
• Experience supporting public sector, K-12 education, government, or large enterprise environments.
• Experience supporting system implementations, upgrades, digital transformation, or modernization initiatives.
• Experience with change management, training, and user adoption activities.
• Experience working with executive leadership and preparing materials for senior management review.