IT Business Analyst

About the Role

This is a hybrid role that will report directly to the Director of Enterprise Applications & Architecture. The successful candidate will collaborate with stakeholders to understand and document business requirements, translating them into functional and technical specifications. You will develop and propose technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams. Additionally, you will coordinate with project teams to ensure solutions are implemented effectively, assist in testing and validation of new systems, and create comprehensive documentation such as user stories, use cases, and technical specifications. Serving as a liaison between business and technical teams, you will ensure clear communication and understanding of project goals.

Responsibilities

• Translate business requirements into functional and technical specifications.
• Develop and propose technology solutions, including wireframes, mockups, and process flow diagrams.
• Coordinate with project teams to ensure effective implementation of solutions.
• Assist in testing and validation of new systems to ensure they meet business requirements and are free of defects.
• Create comprehensive documentation, including user stories, use cases, and technical specifications.
• Serve as a liaison between business and technical teams to ensure clear communication of project goals.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Establish and manage relationships with internal business partners, IT leadership, and executive stakeholders across all PPC companies.
• Generate process documentation and reports.
• Partner with stakeholders across business units (e.g., sales, finance, security, compliance) to develop analyses and documentation collaboratively.
• Lead user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post-go-live support dependency.
• Design and deliver instructor-led training, live system demos, and UAT walkthroughs for new implementations, enhancements, and process changes.
• Support change management efforts through structured training and follow-up sessions.
• Create and maintain comprehensive test scripts, training documentation, user guides, step-by-step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.
• Perform other general IT duties as assigned.

Requirements

• Bachelor’s degree (or equivalent) from an accredited institution.
• Must live within 30 miles of Tucker, GA.
• Hybrid schedule: 3-4 days in office.
• 3-5 years’ experience in a business analyst role.
• Basic understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR).
• Excellent presentation, facilitation, organization, and team collaboration skills.
• Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
• Forward-thinking with the ability to define business and systems requirements for new technology implementations.
• Strong working knowledge of relevant Microsoft applications, including Visio.
• Ability to work as a productive member of a cohesive team toward common goals.
• Persistence and perseverance in achieving concrete, tangible results through personal responsibility.

Preferred Qualifications

• Actively engaged in all aspects of the SDLC and Agile processes.
• Support training delivery, UAT enablement, documentation creation, and change management support.
• Construction management or related experience (preferred but not required).
• CRM experience.
• Experience with IFS ERP platform.
• PMP or Scrum Master certifications.
• MBA degree (or equivalent) from an accredited institution.

About the Company

PPC Partners fosters a collaborative and innovative work environment where employees are encouraged to bring their best ideas forward. The following values guide our behaviors:

• A Servant’s Heart – Focus on the Needs of Others
• Wisdom – Insightful
• Integrity – Honesty and Trustworthy
• Courage – Decisive and Confident in Others
• Humility – Modest and Respectful
• Passion – Unfailing Dedication