IT Automation & Platform Engineer

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Automation & Platform Engineer based in the United States. This is a senior engineering opportunity focused on transforming internal IT into a scalable, automated, and developer-friendly technology platform.

Responsibilities

• Architect, administer, and continuously improve the internal business systems ecosystem, integrating platforms such as Salesforce, HubSpot, customer support, billing, HR, collaboration, and engineering tools.
• Design reliable workflows and data synchronization processes across multiple SaaS platforms and business systems.
• Build automation tooling and internal services using Python, Go, Bash, or comparable technologies rather than relying solely on SaaS configuration.
• Develop internal CLI tools, automation services, dashboards, bots, and ChatOps integrations that improve IT and business operations.
• Create an internal "golden path" for employees and teams through self-service IT workflows, identity provisioning automation, and developer-friendly APIs for business systems.
• Identify and implement AI-assisted and AI-driven solutions for internal support, knowledge retrieval, ticket triage, SaaS workflows, and operational data analysis.
• Serve as a senior escalation point for IT support, applying comprehensive root-cause analysis and maintaining a people-first approach to employee technology needs.
• Operate and improve cloud infrastructure across AWS and GCP, supporting the underlying technology ecosystem and internal services.
• Implement and administer endpoint security and device management solutions, including Mobile Device Management and enterprise password-management platforms.
• Manage identity and access processes, including SSO, SAML, SCIM provisioning, identity lifecycle automation, and Zero Trust access controls.
• Support security and compliance requirements and maintain operational alignment with frameworks such as ISO 27001, SOC 2, and GDPR.
• Conduct access reviews and continuously identify opportunities to strengthen security while maintaining an efficient employee experience.
• Apply reliability engineering principles to internal IT services, establishing appropriate monitoring, service objectives, and operational practices.
• Identify manual, inefficient, or error-prone processes and proactively design automated solutions to improve scalability and operational efficiency.

Requirements

• 8+ years of experience in IT Engineering, Systems Engineering, Business Systems Engineering, Platform Engineering, or a related discipline, including 3+ years in a senior role owning internal business systems and automation within a SaaS or technology environment.
• Strong programming and scripting capabilities in Python, Go, and Bash, with the ability to build production-quality automation, integrations, and internal tooling.
• Solid hands-on experience operating AWS and GCP environments, including technologies such as VPCs, IAM, EC2, and S3.
• Strong API and integration engineering experience, including REST and GraphQL APIs, OAuth authentication flows, webhooks, SaaS SDKs, and integration frameworks.
• Deep working knowledge of macOS and Linux environments.
• Practical experience implementing and managing SSO, SAML, SCIM provisioning, identity lifecycle automation, and Zero Trust access models.
• Experience supporting security and compliance programs or audits involving frameworks and regulations such as ISO 27001, SOC 2, and GDPR.
• Strong understanding of SaaS architecture and the ability to design dependable integrations and data flows between business-critical platforms.
• Experience working in remote-first or globally distributed environments is strongly preferred.
• Familiarity with AI-driven automation, including LLM APIs, AI copilots, semantic search, knowledge retrieval, or AI-powered support and ticket triage, is an advantage.
• Familiarity with Docker and Kubernetes for running internal services is desirable.
• Experience applying SRE concepts, including SLIs and SLOs, to internal IT services is a plus.
• Strong interpersonal and communication skills, with the ability to balance technical excellence with a people-first approach.
• High degree of autonomy, ownership, and initiative, with the ability to prioritize complex backlogs and independently drive solutions.
• Security-conscious mindset combined with a practical approach to balancing organizational security, productivity, and speed.
• Growth-oriented attitude and enthusiasm for continuously improving internal processes through technology and automation.

Benefits

• 100% remote working, providing flexibility to work from the location where you are most productive.
• Opportunity to work within a globally distributed, technology-focused environment.
• Strong culture of automation and continuous improvement, with encouragement to eliminate manual processes through engineering.
• Opportunity to work with modern technologies and a stack that reflects contemporary production engineering practices.
• Exposure to SaaS platforms, cloud infrastructure, APIs, automation, AI, identity, security, and platform engineering.
• Significant autonomy and ownership over internal technology systems and the employee experience.
• Opportunity to design and introduce AI-powered solutions across internal business operations.
• Collaborative environment with a strong emphasis on innovation, engineering quality, and operational efficiency.
• Opportunity to make a measurable impact by building scalable systems that support teams across a global organization.