IT Associate

About the role

The IT Associate plays a crucial role in maintaining and improving the technical systems at AArete. They ensure that all employees have the necessary technology to perform their work and safeguard AArete’s information. Key responsibilities include offering exceptional technical support, troubleshooting issues, providing onboarding assistance, implementing new systems, and managing mobile devices.

Responsibilities

• Offer exceptional technical support to internal users and troubleshoot problems
• Provide white-glove support for executive leadership
• Partner with HR and Accounting to provide a positive onboarding experience for new employees
• Review systems and software and assess functionality and efficiency
• Research and implement new systems and software
• Implement and support security measures, monitor security certificates, and ensure compliance with requirements
• Maintain and manage the Office technology needs
• Document IT processes and procedures
• Perform onboarding and offboarding of employees
• Provide metrics on assigned areas of responsibility
• Help establish departmental budget and anticipate costs for IT related items
• Work with outside vendors to support AArete’s IT requirements
• Own mobile device management for the firm including provisioning, decommissioning, inventory, and management of laptops and phones for AArete employees, as well as conference room management
• Maintain IT asset inventory accurately and help in audits to ensure compliance with policies and procedures
• Interface with global IT team for problem resolution

Requirements

• Bachelor’s degree in Information Technology or a related field
• 0-4 years of experience working in corporate IT environments
• Ability to understand business requirements, goals, and objectives and translate them into technology solutions
• Ability to complete tasks and projects with minimal supervision
• Ability to prioritize support tickets and ensure timely resolution
• Experience applying information technology solutions to solve business problems
• Experience with Microsoft O365, Windows, Linux, and Mac operating systems
• Experience supporting Zoom, Microsoft Teams, and other conferencing technologies
• Experience managing mobile devices
• Strong customer service and conflict resolution skills
• Proficiency with Intune device management and/or enterprise RMM tools
• Self-motivated, goal-oriented, and action-oriented with strong problem-solving skills
• Ability to manage deadlines and perform effectively in a fast-growing environment
• Willingness to engage in direct client interaction, including travel to client locations

Preferred Requirements

• Entry-level IT certifications such as CompTIA A+, ITIL, or ITCA
• Experience with automated systems for laptop configuration, zero-touch provisioning, and implementation
• Administrative experience with cloud computing environments
• Healthcare and/or consulting industry experience

Compensation & Benefits

The estimated base salary range for this position is $55,000 - $75,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Applicants must be based in Chicago, IL, and flexible to work from our Chicago office as needed. The job posting will be removed once the role is no longer available. We put humans at the center of our work. We are a global management and technology consulting firm specializing in strategic profitability improvement, digital transformation, and strategy & change for clients. Our cross-industry solutions are powered by a digital-first mindset, market intelligence, and data-driven approach to deliver purposeful change, actionable insights, and guaranteed results. But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion. And we’ve been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine. We’ve earned a Great Place to Work Certification™ and been named a World’s Best Management Consulting Firm by Forbes, Vault’s Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000’s Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms. Learn more about our award-winning culture. We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.