IT Assistant
About the role
Bretz RV & Marine is seeking a Help Desk Assistant to join our dynamic IT department. This role involves answering phones, logging help requests, and coordinating with the IT team to resolve issues promptly.
Responsibilities
- Answering phones enthusiastically and logging help requests for the IT department
- Ensuring requests are appropriately received and recorded in the Help Desk database
- Practicing patience and compassion when interacting with internal teams
- Effectively communicating with the IT team to pass on important information
- Cooking with other departments regarding IT technical issues
- Coordinating with other departments regarding IT technical issues to ensure problems are fixed promptly and efficiently
- Assisting with various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
- Aid with Onboarding/Offboarding, account creation/removal, and FAQ maintenance
Requirements
- High school diploma or GED
- Must have high-quality phone skills
- Excellent time management skills, able to manage a list of requests varying in priority
- Experience with Microsoft Office and Excel
- Top-notch communication skills, both written and oral
- Attention to detail
- Accountability and flexibility with duties as the need arises
- A calm, methodical working style, and most importantly, the ability to stay on task under pressure
Qualifications
- Experience in customer service, retail, or reception is a plus
- Previous IT experience is optional
Skills
- Customer service skills
- Phone skills
- Time management
- Microsoft Office and Excel proficiency
- Communication skills
- Attention to detail
- Accountability and flexibility
- Calm, methodical working style
Pay
$14-$17 depending on experience
Schedule
Monday – Friday 8:30 am – 5:30 pm, with flexibility and overtime as needed
One Saturday per month
Benefits
- Excellent earning potential and advancement opportunities
- Medical benefits package with multiple plan options to choose from, including vision and dental
- 401(k) retirement plan with employer match
- On-site employee daycare
- Holiday pay and vacation time
- Employee discounts
- Employee borrow program (take a camper and GO CAMPING)
- Profit sharing
Bretz RV & Marine's Commitment to You
We are dedicated to creating a supportive and inclusive workplace where you can thrive. Our team is passionate about adventure and outdoor living, and we believe in fostering a culture where everyone feels valued and empowered to contribute to our success.
About Our Dealership
Bretz RV & Marine, founded in Missoula, Montana in 1967, has expanded to serve the Spokane and Liberty Lake areas. We specialize in RVs, boats, and outdoor gear, offering a wide range of brands including Airstream, Coachmen, Dutchmen, and many others. Our mission is to provide exceptional service and support to our customers, ensuring they have the best experience possible on their adventures.
EEOC Statement
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.