IT Asset Management Process Lead

About the role

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders
• Serves as delegate to the ITAM Process Owner; maintain process documentation, process maps, procedures, and process inventories
• Identifies, documents, and maintains risks, controls, metrics, remediation plans, audit responses, and regulatory obligations
• Monitors KPIs, dashboards, process health, control effectiveness, and reporting
• Assesses impacts of planned changes, reviews change requests, and ensures changes are governed and documented
• Coordinates with technology, risk, compliance, audit, and governance partners
• Leads automation, simplification, operational excellence, and process maturity initiatives

Requirements

• 5+ years of IT Asset Management (ITAM), SACM, CMDB, or related governance experience
• Strong understanding of process management, risk management, and control frameworks
• Experience supporting regulatory, compliance, and audit activities
• ServiceNow, CMDB, or enterprise asset management platform experience
• Strong analytical, reporting, and stakeholder management skills

Qualifications

• ITIL Foundation Certification
• Experience in a regulated financial institution
• Operational Risk Management experience
• Process Governance and Process Inventory experience
• Continuous Improvement and Automation experience

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process