IT Asset Management Process Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. This role is part of an in-office culture with specific requirements for office-based attendance, allowing for role-specific flexibility.

About the role

This position is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating for modern, Agile solution delivery.

The ITAM Process Manager serves as the operational lead for the Information Technology Asset Management (ITAM) process, supporting enterprise process obligations, process inventory management, risk and control alignment, audit readiness, process documentation, metrics management, process change activities, and continuous improvement initiatives. The ITAM team ensures technology hardware, software, cloud, virtual, and emerging technology assets are properly governed throughout their lifecycle and that accurate, complete, and reliable asset data is available for operational, security, financial, regulatory, and audit purposes.

Responsibilities

• Build and manage teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees to achieve performance goals.
• Facilitate performance and career development through reviews, coaching, and development plans to build competencies and skills.
• Manage solution delivery and application performance in production, ensuring compliance with risk, financial, and regulatory policies.
• Manage relationships with business and technology partners and lead Communities of Practice.
• Contribute to the technology strategy for the technical domain.
• Create an inclusive and healthy working environment and resolve organizational impediments.
• Ensure execution aligns with product strategy by collaborating with product management and stakeholders.
• Serve as delegate to the ITAM Process Owner; maintain process documentation, maps, procedures, and inventories.
• Identify, document, and maintain risks, controls, metrics, remediation plans, audit responses, and regulatory obligations.
• Monitor KPIs, dashboards, process health, control effectiveness, and reporting.
• Assess impacts of planned changes, review change requests, and ensure changes are governed and documented.
• Coordinate with technology, risk, compliance, audit, and governance partners.
• Lead automation, simplification, operational excellence, and process maturity initiatives.

Requirements

• 5+ years of IT Asset Management (ITAM), SACM, CMDB, or related governance experience.
• Strong understanding of process management, risk management, and control frameworks.
• Experience supporting regulatory, compliance, and audit activities.
• ServiceNow, CMDB, or enterprise asset management platform experience.
• Strong analytical, reporting, and stakeholder management skills.

Qualifications

• ITIL Foundation Certification (desired).
• Experience in a regulated financial institution (desired).
• Operational Risk Management experience (desired).
• Process Governance and Process Inventory experience (desired).
• Continuous Improvement and Automation experience (desired).

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process

Schedule

1st shift (United States of America), 40 hours per week.