IT Asset Management Engineer

About the role

Our client, a leading entertainment provider, is seeking an IT Asset Management Engineer to join their team! This position is a 7-month contract, hybrid with 4 days per week onsite. Acceptable office locations include Glendale or Burbank, California; Seattle, Washington; New York, New York; or Orlando, Florida. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Responsibilities

• Engineer, configure, and maintain the ServiceNow IT Asset Management platform across CMDB, Software Asset Management, and Hardware Asset Management
• Manage Service Graph Connectors, integrations, and CMDB data feeds, including troubleshooting integration failures and data quality issues
• Design, configure, and maintain MID Server architecture supporting ServiceNow Discovery and integration workloads
• Configure and tune Identification, Reconciliation, and Enrichment (IRE) rules to maintain accurate, authoritative, and deduplicated CMDB data
• Monitor CMDB Health, investigate data quality issues, and drive remediation across CI records, relationships, and discovery sources
• Configure and maintain ServiceNow SAM Enterprise and HAM Pro functionality, including software models, hardware models, normalization, lifecycle workflows, and asset-to-CI relationships
• Build ServiceNow automations and platform configurations using Flow Designer, business rules, script includes, scheduled jobs, and transform maps

Requirements

• 3+ years of experience in ServiceNow CMDB administration, IT Operations Management, Configuration Management, or a related IT operations role within a large enterprise
• Hands-on experience with ServiceNow CMDB administration, including CI classes, relationships, CMDB Health, and data quality remediation
• Strong working knowledge of CSDM 5.0, including CI class hierarchy, Service Instance modeling, and relationship types
• Hands-on experience configuring and tuning ServiceNow IRE rules, including identification, reconciliation, attribute precedence, and data source prioritization
• Experience installing, configuring, scheduling, and troubleshooting Service Graph Connectors and ServiceNow integrations
• Working knowledge of MID Server architecture, including deployment, configuration, connectivity troubleshooting, and workload distribution
• Hands-on experience with ServiceNow SAM Enterprise or HAM Pro
• At least one ServiceNow certification is required

Skills

• ITIL Foundation or advanced ITIL certification
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist for IT Operations Management (CIS-ITOM)
• ServiceNow Certified Implementation Specialist for ITAM (CIS-ITAM) or CIS-Discovery
• IAITAM certifications such as CHAMP or CITAM
• Experience with cloud discovery across AWS, Azure, or GCP
• Familiarity with ServiceNow Service Mapping and Application Service modeling in CSDM
• Experience with ServiceNow CMDB Data Manager, including data certification, CI lifecycle management, and duplicate resolution

Key Competencies & Behaviors

• Strategic Thinking and Problem Solving
• Cross-Functional Collaboration and Relationship Building
• Effective Communication
• Data-Driven Results Orientation
• Change Leadership and Innovation

Schedule

Location: Glendale or Burbank, CA; Seattle, WA; New York, NY; or Orlando, FL. Hybrid, onsite 4 days a week.

Pay

Pay Range: