IT Asset & Endpoint Analyst (Fort Lauderdale, FL - US)

World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people-focused culture with a strong commitment to employee engagement and remote work.

Responsibilities

• Execute desktop computer imaging, user profile setup, and Active Directory account management.
• Partner with the facilities team to package, ship, and track computer systems for new hires and remote employees.
• Perform regular software updates, patch management, and vulnerability remediation to ensure compliance and security.
• Provide troubleshooting assistance for hardware and software issues, efficiently managing incidents via our ticketing system and escalating complex problems to senior team members.
• Manage warranty claims and hardware repairs, ensuring accurate inventory tracking.

Requirements

• Proficiency with Microsoft Windows 11 Desktop administration.
• Hands-on experience with endpoint management tools, specifically PDQ SmartDeploy and PDQ Connect.
• Rudimentary hardware knowledge.
• Familiarity with Apple device management is a plus.
• Strong understanding of TCP/IP, DHCP, DNS, and VPN connectivity.
• Experience with multi-factor authentication (MFA) tools.
• Ability to lift up to 50 lbs (required for shipping/receiving duties).
• Exceptional organizational skills and attention to detail.

Pay

Estimated Pay Range $24.00 to $25/hour

Benefits

• Comprehensive medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with discretionary company match.
• Paid time off and holidays.
• Travel discounts and employee perks.
• Employee Assistance Program (EAP).
• Professional development and learning opportunities.