IT Asset and Operations Specialist

About the role

The IT Asset and Operations Specialist is responsible for the operational functions of the office and the full lifecycle management of IT systems and assets. This position ensures efficiency, compliance, and sustainability of office and IT operations by overseeing asset management, procurement, vendor relations, administrative support, project assistance, and reporting.

Responsibilities

• Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies.
• Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal.
• Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software.
• Afford assistance with IT FOIA request and reporting.
• Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations.
• Conduct regular inventory audits to ensure accountability of IT and office equipment.
• Effectively utilize the college’s inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies.
• Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluate vendors, negotiate terms, and ensure cost-effective purchasing.
• Maintain vendor relationships for hardware, software, warranties, repairs, and services.
• Afford administrative support across departments, including scheduling, document preparation, and coordinating communications.
• Afford assistance with IT-related and office projects (e.g., lab/classroom upgrades, office setups, event technology).
• Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices.
• Afford oversight of secure disposal of IT and office equipment, including data wiping and e-waste recycling, in compliance with data protection and environmental sustainability requirements.
• Afford support with help desk requests including phone support, ticket requests, chat support, and ticketing system management, supporting users and resolving technology issues.
• Maintain current documentation of procedures, guidelines, and system configurations.
• Perform other duties as assigned.

Qualifications

• Minimum of a High School diploma or general education degree (GED) required.
• Associate’s degree preferred.
• Minimum of 1-3 years experience working in an end-user computing environment, and experience with PC and/or Macintosh microcomputers required.
• Must have a minimum of one full-time equivalent year of relevant experience.
• ITIL Foundation Certification
• Certified Hardware Asset Management Professional (CHAMP) or similar IT asset management certification

Education/Experience

• Knowledge of IT hardware, software, and lifecycle management practices
• Strong analytical, organizational, and problem-solving skills
• Excellent customer service, communication, and interpersonal skills
• Ability to assist with budgeting, cost tracking, and financial planning
• Ability to install, configure, and provide training for IT systems and software

Position Status

Full Time

Hours

General Hours Monday-Friday 8:30-5:00 p.m.

Location

Main Campus, extension sites -Blue Island ECBI and SWEC as needed

Schedule

May be adjusted for operational needs

Salary/Wage

$23.56 plus exceptional benefits

Benefits

• Health
• Dental
• Vision
• Life insurance; Optional life
• Disability insurance
• Tuition reimbursement
• MVCC Tuition waiver
• SURS Retirement plan
• Vacation Days
• Holidays
• Sick Leave
• Personal days
• Bereavement days
• Tax-sheltered annuity plans