IT Applications Mgr, Mktg Tech (Email), Channel Technology & Operations

About the role

As a hands-on technical individual contributor embedded within Channel Technology and Operations, you will own the operational health and evolution of the technology that powers AWS email and B2B customer journeys. This includes Adobe Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them. You will balance production application support with platform modernization, serving as a technical bridge between marketers, operations, product, engineering, security, data teams, and Adobe.

Responsibilities

• Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
• Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
• Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
• Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
• Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
• Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
• Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
• Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
• Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
• Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.
• Maintain platform configuration, access controls, data quality, technical documentation, and operational standards.
• Partner with Adobe and internal engineering teams to resolve defects and influence product improvements.
• Translate marketer and customer needs into clear technical requirements while setting realistic platform expectations.
• Develop documentation and enablement that improves self-service without shifting complex technical ownership back to marketers.

Requirements

• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
• Experience building complex software systems that have been successfully delivered to customers.
• Experience working with technical and business stakeholders from global cross-functional teams.
• Knowledge of integrations, third-party integration tools, and ETL with Salesforce.
• Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls.
• Experience in translating business needs into detailed feature requirements.

Preferred Qualifications

• Experience working in an Agile or Scrum environment.
• Experience triaging security alerts, front-line analysis, and escalation.
• Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms.
• Experience in SQL Server/MySQL, or experience working with REST API-based services and strong analytical skills, attention to detail, and effective communication abilities.
• Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing.
• Adobe Marketo, AEP, or AJO certification.

Pay

• USA, NY, New York: $127,400.00 - $185,000.00 USD annually
• USA, TX, Austin: $115,800.00 - $160,000.00 USD annually
• USA, WA, Seattle: $115,800.00 - $160,000.00 USD annually

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).