IT Applications - IT Business Analyst

Summary

Focusing on supporting ERP systems (primarily Microsoft AX 2012 and D365) and supporting production, provides business analysis, meeting facilitation, training, and implementation of companywide business applications. Identifies opportunities to improve business processes and to use technology to improve revenue, reduce costs, improve productivity, and increase customer service. Responsible for break / fix and application enhancement support. Acts as the project core team member for future D365 implementations.

Responsibilities

• Acts as IT Business Analyst as assigned by management for key business system initiatives, projects, and implementations.
• Partner with business units (Finance, Operations, Supply Chain, Manufacturing) to gather, document, and validate business requirements.
• Create documentation (requirements, process flows, SOPs) aligned to SOX/CMMC controls, where applicable.
• Facilitate workshops, stakeholder interviews, and requirement/solution design sessions.
• Provide functional support across D365 Finance & Operations and legacy AX2012 environments.
• Analyze system performance, troubleshoot issues, and coordinate with technical teams for resolution.
• Support system configurations, testing (UAT), and deployment activities.
• Aid in data validation, user account provisioning and patch testing.
• Maintain data governance standards and reporting controls.
• Document “current state” vs “future state” processes with clear gap analysis for system enhancements.
• Develop and execute test plans, test cases, and regression testing.
• Support User Acceptance Testing (UAT) cycles and defect tracking.
• Support change management processes, including impact assessments and release documentation.
• Identify opportunities for automation and process improvement across ERP workflows.
• Participate in continuous improvement initiatives and digital transformation efforts.

Requirements

• Bachelor’s degree in information systems, business administration or related field; experience and technology certifications may be substituted for education.
• 3–5+ years of experience as a Business Analyst supporting ERP systems.
• Strong experience with requirements gathering and documentation.
• Proficiency in SQL and/or data analysis tools, preferred.
• Hands-on experience with: Microsoft Dynamics 365 (Finance & Operations preferred), AX2012 (legacy support and data analysis), Power BI (report design, DAX, data modeling), EDI/SPS Commerce Fulfillment Center (file types 850, 810 and 856).

Skills

• Excellent interpersonal, communication, and leadership skills.
• Strong analytical, problem-solving and conflict resolution abilities.
• Ability to translate technical concepts into business-friendly language.
• Detail-oriented with a focus on defensible, structure documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Prior proven ability to work with geographically separated resources.