IT Application Trainer 4

Key Responsibilities

• Deliver instructor-led and virtual training sessions for new and existing applications
• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules
• Customize training content based on user roles, workflows, and system configurations
• Conduct training needs assessments and recommend appropriate learning approaches
• Serve as a subject matter expert (SME) on application functionality and workflows
• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities

Required Qualifications

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)
• 2–5 years of experience in application training, software implementation, or user education
• Strong presentation and facilitation skills for diverse audiences
• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software
• Ability to explain technical concepts in a clear, user-friendly manner

Skills & Competencies

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Adaptability to different learning styles and technical skill levels
• Analytical mindset with attention to detail