IT Application Support Analyst

We need to output HTML fragment with headings

for sections present: About the role? Actually we have "About Poet" but we should not repeat job title. The posting includes sections: About Poet (mission, culture), Job Summary & Responsibilities (includes responsibilities list), Qualifications & Skills, A SUCCESSFUL CANDIDATE WILL HAVE (maybe part of Qualifications?), WORK ENVIRONMENT, GROWTH & DEVELOPMENT OPPORTUNITIES, Benefits, Other Perks. Also there is mention of on-site location Sioux Falls, SD (maybe part of job summary). We need to include sections only when real specific content. Avoid boilerplate like EEO etc. Remove duplicated lines. We must not include Pay/Schedule unless stated. There's no explicit pay or schedule. So we omit those sections. We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can adapt headings to match content: "About Poet", "Job Summary & Responsibilities", "Qualifications & Skills", "Successful Candidate Attributes", "Work Environment", "Growth & Development Opportunities", "Benefits", "Other Perks". However the instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples but we can use appropriate headings. Probably we should stick to those exact headings where applicable: About the role (instead of About Poet?), Responsibilities, Qualifications, Skills, Benefits. But we also have other sections like Work Environment, Growth & Development Opportunities, Other Perks. The instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use

for section headings. So we can use any heading but must be

. We'll include sections that have content. We must not repeat job title as heading. The job title is IT Application Support Analyst (implied). We'll not put that. We need to preserve all substantive information. So we need to include the mission statement, culture description, etc. We need to format lists with

• . For responsibilities list, we have many items each starting with a verb. We'll put each as
• . For qualifications and skills, we have a paragraph with bullet-like sentences separated by periods; we can treat each as list items? The instruction: Use
  • for any list of duties/requirements/benefits. So we should convert those to lists. We also have "A SUCCESSFUL CANDIDATE WILL HAVE" list of traits; treat as list. Work environment: prose. Growth & development: prose. Benefits: list of items. Other Perks: list. We need to drop boilerplate: EEO statement, etc. Also drop duplicated lines: maybe "This is an on-site role located in Sioux Falls, SD." appears only once. We need to ensure we don't include placeholders like "commensurate with experience" etc. Not present. Now craft HTML. Structure:

    About Poet

    ... mission and culture ...

    Job Summary & Responsibilities

    Job summary sentence(s). Then

    • ... responsibilities list items
    But we need to separate job summary from responsibilities? The heading could be "Job Summary & Responsibilities". Then we can have a paragraph for summary, then a list for responsibilities. Qualifications & Skills: heading

    Qualifications & Skills

    then list. Successful Candidate Attributes: heading

    Successful Candidate Attributes

    then list. Work Environment: heading

    Work Environment

    then paragraph(s). Growth & Development Opportunities: heading

    Growth & Development Opportunities

    then paragraph. Benefits: heading

    Benefits

    then list. Other Perks: heading

    Other Perks

    then list. We must not include any markdown fences. Now extract content. About Poet: "About Poet At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world. CULTURE IS KING AT POET We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!" We'll combine into a paragraph. Job Summary & Responsibilities: "Job Summary & Responsibilities The IT Application Support Analyst provides day-to-day operational support for enterprise and departmental business applications, with a focus on effectively triaging, prioritizing, troubleshooting, and resolving incidents and service requests. This role works closely with IT technical leads, the IT Business Office, vendors, and business users to resolve issues, identify recurring problems, and improve application support. The role also contributes to application documentation, knowledge management, testing, upgrades, user enablement, and ongoing support readiness. This is an on-site role located in Sioux Falls, SD." Then responsibilities list items (starting after "Responsibilities include:"). List items: - Triage, categorize, prioritize, and manage application incidents and service requests based on business impact, urgency, and established service expectations. - Investigate, troubleshoot, and resolve application issues involving system functionality, errors, data discrepancies, user access, configuration, and other support needs. - Perform technical and functional analysis to identify potential causes, workarounds, and resolutions, escalating complex issues to IT technical leads, vendors, or other appropriate resources when needed. - Serve as the incident owner during critical incidents, coordinating response activities, engaging appropriate resources, managing communications and escalations, and driving the incident through service restoration and resolution. - Manage assigned incidents and requests through resolution, coordinating with appropriate resources and keeping users and stakeholders informed of progress and outcomes. - Identify recurring issues and trends and contribute to root-cause analysis, problem management, and corrective actions that improve application stability and reduce support demand. - Create and maintain support documentation, troubleshooting procedures, knowledge articles, operational runbooks, and user documentation while identifying opportunities for self-service and automation. - Support application upgrades, enhancements, configuration changes, testing, go-live activities, and the transition of new or changed applications into ongoing support. - Provide application assistance and training to users and build knowledge across supported applications through ongoing learning and cross-training. - Partner with IT technical leads, IT Business Office, vendors, and business users to resolve issues, identify application support needs, and improve the overall user experience. - Follow established incident, service request, problem, change, and knowledge management practices and provide off-hours support for critical application incidents as required. Qualifications & Skills: "Qualifications & Skills High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred.Basic understanding of IT service management (ITSM) and ITIL practices, including incident, service request, problem, change, and knowledge management.General understanding of enterprise application technologies, including client/server and web-based applications, integrations, and related technologies.Strong analytical, critical-thinking, and troubleshooting skills with the ability to effectively triage, prioritize, investigate, and resolve or escalate application issues.Strong aptitude for learning business processes and developing functional and technical knowledge across multiple business applications.Demonstrates ownership and accountability for issues from initial intake through resolution or appropriate escalation.Customer-focused mindset with the ability to understand business needs, build trust, and provide responsive and professional application support.Strong written, verbal, and interpersonal communication skills with the ability to work effectively with both technical and non-technical audiences.Highly organized, detail-oriented, adaptable, and able to manage multiple priorities while working independently and collaboratively in a team environment.Represents POET positively within the organization and community." We'll split into list items each sentence separated by period (but some have semicolons). We'll create list items for each distinct qualification/skill. Let's break: - High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred. - Basic understanding of IT service management (ITSM) and ITIL practices, including incident, service request, problem, change, and knowledge management. - General understanding of enterprise application technologies, including client/server and web-based applications, integrations, and related technologies. - Strong analytical, critical-thinking, and troubleshooting skills with the ability to effectively triage, prioritize, investigate, and resolve or escalate application issues. - Strong aptitude for learning business processes and developing functional and technical knowledge across multiple business applications. - Demonstrates ownership and accountability for issues from initial intake through resolution or appropriate escalation. - Customer-focused mindset with the ability to understand business needs, build trust, and provide responsive and professional application support. - Strong written, verbal, and interpersonal communication skills with the ability to work effectively with both technical and non-technical audiences. - Highly organized, detail-oriented, adaptable, and able to manage multiple priorities while working independently and collaboratively in a team environment. - Represents POET positively within the organization and community. Successful Candidate Attributes: "A SUCCESSFUL CANDIDATE WILL HAVE High personal integrity, accountability, and professionalism.Strong interpersonal skills with the ability to build effective relationships across all levels of the organization and with external partners.Strong problem-solving, critical-thinking, and sound decision-making skills.Adaptability and a willingness to embrace and positively contribute to change.An innovative and continuous-improvement mindset.The ability to think objectively and approach situations with sound judgment.Self-awareness and composure when navigating uncertainty or challenging situations.A collaborative mindset and the ability to contribute effectively in a team environment." List items: - High personal integrity, accountability, and professionalism. - Strong interpersonal skills with the ability to build effective relationships across all levels of the organization and with external partners. - Strong problem-solving, critical-thinking, and sound decision-making skills. - Adaptability and a willingness to embrace and positively contribute to change. - An innovative and continuous-improvement mindset. - The ability to think objectively and approach situations with sound judgment. - Self-awareness and composure when navigating uncertainty or challenging situations. - A collaborative mindset and the ability to contribute effectively in a team environment. Work Environment: "This position operates in an office environment, working at a personal computer where you may sit or stand. Most of our Sioux Falls office workspace consists of an open-concept design intended to promote open communication and collaboration.Some travel, to include overnights, may be required." We can make one or two paragraphs. Growth & Development Opportunities: "At POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset." Benefits: "Benefits For eligible team members Comprehensive benefits package: Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contributionQuarterly Profit-Sharing Bonuses and Bi-Annual Incentive BonusesCompetitive pay, including shift premium pay for qualifying positions401K with company matchPaid time off and paid holidays – 40 hours available on day ONE!Paid Parental LeaveTu