IT Application Operations Specialist

About the role

IT Applications Operations Specialist Salina, KS Great Plains Manufacturing is seeking an IT Applications Operations Specialist to provide entry-level business analysis and application support for internal business systems, with emphasis on IBMi-supported processes and user support for Sales, Accounting, and other operational areas. This role assists with gathering requirements, documenting processes, supporting testing, communicating task status, and helping end users adopt approved solutions. The position works under the guidance of the IT Application Operations Specialist, IT leadership, and other senior IT team members while developing the technical, operational, and business knowledge required for progressively greater responsibility. This is an on-site position based in Salina, KS. This position reports to the IT Services Manager.

Great Plains Manufacturing, headquartered in Salina, KS, is a proud subsidiary of Kubota with more than 50 years as a Kansas leader in the design, engineering and manufacturing of agricultural implements, including seeding, tillage, and landscaping equipment. Our new Construction Equipment Division adds Kubota-branded skid steers, compact track loaders, and CE attachments, supported by Kubota Construction R&D Engineering in Salina. Operating in eight Kansas communities with multiple divisions, including Great Plains Ag; Land Pride; Great Plains International; and the Construction Equipment Division, we employ over 2,000 people and are committed to innovation and professional growth. If you are self-motivated, goal-oriented, and collaborative, explore our open opportunities at www.WorkForGPM.com .

Responsibilities

• Assist the IT Application Operations Specialist with application support for IBMi and related business systems.
• Provide first-level support to end users by researching questions, documenting issues, and escalating complex application or technical problems as appropriate.
• Participate in meetings with business partners to capture requirements, action items, decisions, and follow-up tasks.
• Research, define, and document technical details, business rules, workflows, and system behavior to support approved business requirements.
• Track assigned implementation tasks and clearly communicate status, blockers, and next steps to the IT Application Operations Specialist or project lead.
• Assist with system documentation for end users, including quick reference guides, standard work instructions, and process notes.
• Actively support cybersecurity efforts by maintaining awareness of threats and assisting in the management of security controls.
• Work under the guidance of the cybersecurity team to support and implement risk mitigation efforts in alignment with organizational security policies.
• Identify opportunities to improve processes, documentation, support quality, and user experience, and recommend improvements to IT leadership.
• Other duties may be assigned that require other qualifications, physical demands, and/or work environment.

Skills

• Associate degree from a two-year college or technical school in Computer Science, Information Technology, Information Management, Business, or related discipline preferred; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Entry-level IT, business systems, help desk, application support, or process documentation experience preferred.
• Ability to communicate clearly with end users, business partners, and IT team members.
• Ability to learn business processes and document requirements, procedures, decisions, and issues accurately.
• Basic problem-solving, analytical, organization, and follow-up skills.