IT Application Development Manager

About the role

About Our Client: The organization operates in specialty care management, focusing on improving outcomes for individuals with complex injuries and diagnoses. Since 1991, it has specialized in value-based care, providing risk-based clinical solutions, case management, specialty networks, home health, decision support, and payment integrity programs. The organization emphasizes deep clinical expertise to deliver effective care management and has been recognized for its positive and inclusive work culture.

About the Opportunity: The IT Application Development Manager will lead the management and enhancement of Salesforce-based applications used for customer issue management, case management, workflow automation, and operational reporting. This role is responsible for ensuring the platform supports efficient customer issue resolution processes, drives user adoption, and aligns with business goals. The manager will oversee a team, collaborate with stakeholders, and guide continuous improvement efforts to maximize the value of Salesforce solutions.

Responsibilities

• Manage administration, support, and optimization of Salesforce applications.
• Promote a configuration-first approach using Salesforce declarative features.
• Evaluate and approve custom development requests based on business justification.
• Collaborate with stakeholders to translate requirements into scalable Salesforce solutions.
• Maintain application architecture, configuration, data governance, and documentation.
• Ensure platform security, compliance, and access controls.
• Stay updated on Salesforce enhancements and lead platform upgrades.
• Manage sandbox environments, release processes, and deployments.
• Ensure business continuity through backup, recovery, and testing practices.
• Supervise and mentor application development team members.
• Align application strategies with business objectives and IT best practices.
• Communicate effectively with team and business users.
• Identify and develop business cases for application enhancements.
• Monitor SLA and KPI data to maintain application stability.
• Manage budgets and forecasts.
• Coordinate maintenance priorities across applications.
• Oversee release calendar and manage deployment activities.
• Participate in on-call support and manage team rotations.
• Advance DevOps and Agile methodologies within the application portfolio.
• Implement continuous improvement initiatives.
• Demonstrate experience in matrix environments and SDLC processes.

Requirements

• Experience managing Salesforce-based applications with a configuration-first mindset.
• Strong knowledge of Salesforce declarative tools (Flows, Validation Rules, etc.).
• Ability to collaborate with business and IT stakeholders.
• Proven leadership and team management skills.
• Experience with platform security, compliance, and governance.
• Familiarity with Salesforce platform upgrades and feature adoption.
• Knowledge of DevOps, Agile, and SDLC best practices.
• Ability to analyze SLA and KPI data for application performance.