IT Application Analyst - Hybrid

Responsibilities

• Supports software programs or modules across multiple clinical and/or business functions.
• Understands the business environment and the impact IT can have on the business environment.
• Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.
• Maintains knowledge of existing systems and is certified in the vended application, as required.
• Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced.
• Resolves customer problems with software and responds to requested improvements and enhancements.
• Researches requests to determine scope, size and impact.
• Works with customers to elicit requirements through a variety of techniques.
• Validates requirement information with customers to ensure completeness, correctness, and clarity.
• Validates the developed solution to ensure it satisfies the stated requirements.
• Functions as a liaison between clinical, business, and technical areas during the planning process.
• Buils credibility and rapport with customers to understand their needs.
• Manages small- to mid-sized projects.
• Contributes to software testing activities.
• May be required to provide 24/7 on-call support.

Qualifications

• Bachelor’s degree or Associate's degree with 2 years’ experience in business analysis.
• Vendor application certification may be required.
• Prior Epic build and application support experience is required in the HB, PB, Charge Router and Batch Billing areas.
• Candidates with Epic certification are strongly desired.
• In lieu of certification at time of hire, the selected candidate must obtain Epic Charge Router certification within 3–6 months of hire.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.