IT and Systems Manager

About the role

The IT and Systems Manager oversees IT infrastructure and systems management across network hardware, cloud platforms, enterprise systems, and end-user devices. The role requires technical troubleshooting, systems administration, software orientation, and cross-functional collaboration.

Responsibilities

• Network & Hardware Infrastructure (30%)

  • Manage and maintain all network hardware, including the core switch, PoE access points, cameras, and access systems at all locations.
  • Lead the low-voltage planning and buildout for the new or expanding spaces.
  • Ensure consistent, high-availability network performance across all locations.
  • Conduct regular hardware audits, maintain an accurate asset inventory, and manage the hardware lifecycle, including procurement, deployment, maintenance, and retirement.
  • Troubleshoot and resolve network, connectivity, and hardware issues in a timely manner.
  • Coordinate with contractors, vendors, and building management on infrastructure projects as needed.
  • Perform routine maintenance, monitoring, and optimization of network infrastructure across both locations to ensure reliability and performance.
  • Manage network segmentation, VLANs, and firewall rules to support operational and security requirements.
  • Maintain up-to-date firmware and configurations across all network hardware, including switches, APs, and security appliances.
  • Document network architecture and topology and maintain accurate diagrams for both locations.

• Systems, Software & Cloud Management (30%)

  • Administer and manage all company and SaaS software licenses, including monitoring usage, renewals, and costs; recommend optimizations to control spend and ensure compliance; and serve as the primary administrator for systems, managing users, groups, permissions, and security settings.
  • Oversee cloud storage, backup solutions, and data management practices across the organization.
  • Oversee system integrations and data flows between platforms, flagging and resolving issues that impact operations.
  • Partner with vendors and implementation partners on system updates, patches, and new feature rollouts.
  • Develop and maintain documentation for system configurations, workflows, and user guides.
  • Evaluate system performance and work cross-functionally to identify opportunities for process improvement and automation.

• Security, Compliance & Device Management (20%)

  • Develop and enforce IT security policies, including password management, device encryption, and access controls.
  • Monitor systems for security vulnerabilities and respond promptly to incidents.
  • Manage endpoint security across company-owned devices.
  • Ensure compliance with data privacy best practices and relevant regulations.
  • Administer and maintain a Mobile Device Management (MDM) platform (such as Jamf, Mosyle, or similar) across all company-owned devices.
  • Enforce device configuration profiles, security policies, and software deployment.
  • Manage remote enrollment, monitoring, and wiping of devices as needed, particularly in support of onboarding and off-boarding workflows.
  • Maintain an up-to-date device inventory and ensure all endpoints remain compliant with company policy and current OS/software standards.

• IT Support, Onboarding & Documentation (20%)

  • Own the full IT onboarding process for new hires: hardware provisioning, software access, account setup, and orientation to internal tools.
  • Execute thorough offboarding procedures including device retrieval, account deactivation, license reassignment, and data preservation in accordance with company policy.
  • Maintain clear, up-to-date documentation for all onboarding and offboarding workflows in collaboration with People and Culture Manager.
  • Serve as the first point of escalation for IT support issues across both locations, providing timely and clear communication to staff.
  • Build and maintain an internal IT knowledge base and documentation library (SOPs, network diagrams, etc.).
  • Evaluate and recommend new tools, technologies, and AI-driven solutions that enhance team efficiency, productivity, and decision-making, leveraging a strong understanding of emerging software and artificial intelligence capabilities and best practices.
  • Establish and maintain vendor relationships for hardware, software, and service providers.

Requirements

• 5-8+ years of IT management experience
• Advanced proficiency with Google Workspace, Shopify, and Ubiquiti Systems
• Bachelor’s degree required; advanced degree is a plus.
• Ad-hoc onsite hardware support is necessary when applicable.
• Must be authorized to work in the United States without current or future employer sponsorship.

Desired Qualifications

• Fluency in Autodesk, Rhino, Keyshot, Google Workspace, Odoo, Asana, Front, and Shopify
• Detail-oriented with excellent organizational and communication skills
• Ability to work effectively with others across functions and levels.
• Comfortable with ambiguity and change; able to learn quickly in a fast-paced environment.
• Demonstrated ability to own work, meet deadlines, and follow through on commitments.
• Strong critical thinking and problem-solving skills.
• Open to giving and receiving feedback as part of a culture of growth and learning.
• Conducts work with integrity, confidentiality, and professionalism.
• A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
• Dog-friendly (we share our studio with a few four-legged coworkers)

Studio + Compensation

This is a full-time position based in Gowanus, Brooklyn + Tribeca, New York
40 hours/week. Our studio hours are Monday - Friday from 9 am to 6 pm
$90,000 - $130,000 annually, commensurate with experience
Benefits include medical, dental, and vision insurance (with 100% monthly premium coverage options), PTO, and a 401(k) with employer match