IT Analyst IV - Collaboration Platform

Responsibilities

• Analyzes and develops short and long-term solutions to information technology needs through developing new or modifying existing applications.
• Reviews systems requirements and business processes; codes, tests, debugs and implements software applications.
• Executes projects using project management concepts, requirements gathering and documentation, software development lifecycle and testing.
• Collaborates effectively with business partners, project team, and senior management to develop solutions that facilitate the integration of business processes.
• Recommends solutions based on an understanding of business requirements.
• Provides technical leadership and mentorship within a broader team.
• Leads end-to-end administration, engineering, licensing, and governance of Microsoft 365 and integrated platforms while managing tenant settings, service accounts, licensing, governance, and platform compatibility.
• Defines and executes on collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness.
• Ensures platform reliability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability.
• Supports mergers and acquisitions through tenant assessments, migration planning, identity and domain consolidation, and security and licensing remediation in coordination with cross-functional stakeholders including Legal, Compliance, HR, and ITOther duties as assigned.

Requirements

• Participation in 24/7 on-call support.
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority.
• Needs basic knowledge of Microsoft Office Application and PC skills.