IT Analyst II

About the role

We are seeking an IT Analyst II to support a manufacturing environment with hands-on technical problem solving, business process analysis, and end-user support. This role offers the opportunity to work on a wide range of infrastructure and support needs while helping improve systems, processes, and user experience.

Responsibilities

• Support Windows PCs and Windows Server operating systems in a hands-on, onsite environment.
• Assist with Azure and Intune administration and device management tasks.
• Provide troubleshooting and support for printers, including HP and Zebra models used in manufacturing settings.
• Apply networking fundamentals to help resolve issues involving LAN/WAN, TCP/IP, VLANs, and NAC.
• Partner with stakeholders to analyze business needs and define IT solutions.
• Document business processes, map future-state workflows, and capture high-level requirements.
• Help identify issues, investigate root causes, and work toward practical resolutions with moderate direction.
• Support a production-focused environment while maintaining service quality and responsiveness.
• Contribute to ticket management, dashboards, and ongoing operational improvements as needed.

Skills

• 7+ years of hands-on IT infrastructure support experience.
• Strong experience supporting Windows PCs and Windows Server OS.
• Experience with Azure and Intune.
• Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, VLANs, and NAC.
• Experience supporting HP and Zebra printers.
• Ability to analyze business processes and gather requirements.
• Strong troubleshooting skills and the ability to work through issues with moderate guidance.
• Clear communication and collaboration skills.
• High school diploma or equivalent required.
• Must be able to complete a background check and drug screen upon offer.
• Export control requirements apply.
• Experience supporting IT in a manufacturing plant environment.
• Microsoft 365, Office 365, and Microsoft Teams support experience.
• ITSM experience.
• Management of Change (MOC) experience.
• Experience managing IT dashboards and ticket queues.
• Site vulnerability management experience.
• Experience in a regulated environment, such as FDA- or GMP-related operations.
• Familiarity with process mapping and documentation best practices.