IT Analyst- Helpdesk

About the Role

Summit Line Construction, one of North America’s premier utility construction companies, is seeking a qualified and energetic individual to join our I.T. Department at our Heber, Utah location. This role provides tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues.

Responsibilities

• Serve as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device-related issues in person, over the telephone, or remotely.
• Assist with individual and group orientation training in technology equipment, along with department-driven projects and initiatives upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues and maintain an issue log or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect and set up hardware, load required software, and provide network accounts as needed.
• Assist with monitoring and enforcement of security policies with all technology.
• Install and maintain conference room equipment.

Requirements

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Skills

• Great I.T.-related troubleshooting skills, specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple iOS and Android mobile devices.
• Ability to effectively balance speed and quality of work while multitasking.
• Ability to maintain composure in stressful situations.
• Effective, honest, and respectful communication.
• Diligence in planning and execution of tasks.
• Understanding of contractual/regulatory compliance requirements.
• Understanding of Risk Management Frameworks such as NIST 800–53, ISO 27001, COBIT, etc.
• Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune.
• Demonstrated knowledge of NTFS permissions and least privilege practices.
• Knowledge of PowerShell, SSH, and remote management.
• Self-starter who can work independently while supporting the needs of the team.
• Strong decision-making and organizational skills.
• Comfortable interacting with all levels of management.

Physical Demands

• Long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies, and heavy equipment.
• Some short-term travel may be required.
• Some after-hours support may be required.

Benefits

• PTO that starts accruing on day 1.
• 401K with immediate vesting; employer match starting same day.
• Several medical plans to choose from.
• Dental and vision plans.
• Life insurance, short-term & long-term disability.
• Paid holidays.
• Pet insurance.
• Employee discounts, EAP, and Wellness Program.
• Identity theft protection.