IT Analyst

About the Role

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role is responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.

Responsibilities

• Be the first point of contact for support and manage tickets in ServiceDesk
• Provide operational support for office equipment (e.g., printers, plotters, service calls)
• Work with users in-person or remotely to resolve a high percentage of reported issues
• Provide up-to-date imaged computers to users along with requested software and deploy updates as needed
• Provide documentation on processes used for support through collaboration
• Manage, support, and procure telecommunication equipment
• Order computers and IT supplies from preferred vendors
• Maintain computer inventory and replacement plan
• Provide problem identification and escalation within the support organization
• Support business operations by engaging key staff (e.g., admins, office leads, PMs)
• Provide assistance in facilitating important meetings
• Work to make IT Services Support be viewed as the single resource for obtaining technology support

Qualifications

• Enrolled in or completed an IT-related education program
• Familiarity with Microsoft Productivity tools (e.g., Word, Excel, PowerPoint, Outlook)
• Willingness to learn and stay on top of industry trends and IT practices
• Exceptional problem-solving and organization skills
• Ability to work with others and provide great customer service to users
• Good communication skills and a sociable manner
• Strong attention to detail in high-pressure situations
• Ability to diffuse escalated situations

About Westwood Professional Services, Inc.

At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.

Our approach revolves around people. We are committed to building a culture that attracts, retains, and develops high performers. Our team values relationships, innovation, dedication, initiative, and growth. We believe fostering a collaborative “One Team” mentality yields superior outcomes in everything we do.

We customize our technical capabilities and geographic reach to meet our clients where they are and help them realize their vision. We are partners in our clients’ success, driving to provide solutions that make a lasting difference. Safety, sustainability, and operational excellence are intrinsic to our identity, guiding every decision we make.

We are deeply invested in the communities we serve. Through our projects and giving-back initiatives, we enrich lives, engage others within our industry, and create a lasting impact worldwide. Success transcends project completion; it is reflected in the lives we positively impact.

Join us in creating a better world. Westwood has been recognized nationally, including rankings on Zweig Group's Hot Firms and Best Firms to Work For lists, as well as ENR's Top 500 Firms.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business.