IT Advisor (Minnesota/Wisconsin)

Candidates must be based in or near Minnesota or Wisconsin to be eligible for this role.

About the role

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

Impact

You will engage with clients, connecting with the key decision maker for long-term technology planning. By meeting the customers regularly, you will bring forward insights, challenges and opportunities to align technology with clients’ evolving goals. Your consultative approach and market analysis will help shape clients’ technology roadmaps that support client satisfaction and maintain VC3’s position as a market leader in managed IT services.

Responsibilities

• Client Relationship Responsibility:
  • Maintain a relationship with the decision-making contact at each assigned client.
  • Develop an understanding of each client’s business goals, needs, challenges, interests, and any compliance or regulatory requirements related to technology use.
  • Act as the trusted advisor and consultant to the client regarding adopting technology solutions that align with their business and support technology investment which advances the needs of both VC3 and the client.
  • Lead the contract renewal process for each assigned client and identify opportunities to grow service scope.
  • Explain risks and liabilities to clients about their technology state and decisions; document client decisions to manage VC3 risk and liability.
  • Respond to client communications within scope, connect clients with appropriate resources, or advise on expected timelines or future meetings.
• Client Meeting Responsibility:
  • Schedule and prepare client-facing meetings based on a cadence set by VC3 to drive alignment to standards, report on roadmap and progress, outline next steps, and obtain client approval.
  • Understand and provide the business need and outcome aspects required for internal processes to scope, estimate, and present solutions.
  • Help clients understand where further alignment to VC3 solutions improves their business outcomes.
• Client Quarterly Call Responsibility:
  • Schedule and lead quarterly client calls to ensure alignment with standards, review progress and roadmap, define next steps, and obtain approval on outstanding items.
  • Ensure all assigned clients receive these calls during quarters without a Strategy Meeting.
• Technology Awareness Responsibility:
  • Understand VC3 technology solutions and standards, client adherence or needs relating to those standards, and use internal platforms to drive ongoing alignment.
  • Identify areas where new technology solutions are needed by clients or capture needs identified by other internal teams.

Requirements

• 5+ years of solid business experience (Technical Account Manager experience preferred).
• 2+ years working in an IT industry or technical experience; Managed Services Provider experience preferred.
• Bachelor’s degree or equivalent experience.
• Degrees, certifications, or other designations in relevant technology or business education is an asset (e.g., ITIL, Microsoft MCP, business management degree with an IT focus, ITCP).
• Proven ability in relationship building, data analysis, consultative selling, and collaboration.
• Experience with municipal clients/leaders is a strong asset.

Skills

• Go Beyond – You take that extra step to create moments that are unexpected but appreciated.
• Own It – You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious – You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One – You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Benefits

• Flexibility – Remote-first with some roles including an onsite component; company-paid time off to thrive in work and life.
• Well-being & Support – Comprehensive benefits including mental health and leave support through the Employee and Family Assistance Program, financial wellness through company-matched 401(k)/RRSP plans.
• Grow with Us – Structured development through the Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing.
• People-First Culture – Supportive environment with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – Open communication, clear company goals, and leadership involvement in supporting growth.

Pay

The specific salary offered may be influenced by factors including candidate experience, education, and work location. Expected pay range for this role: $60,000.00 - $70,000.00 USD.

Schedule

Full-time, hybrid workplace type.

Applicant selected will be subject to criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.