Advisor - IT Service Management
Objective Partners · Memphis, TN · Yesterday
Information TechnologyContract
Position Overview
Job Description
Essential Job Duties/Responsibilities
- Own one or more ITSM processes (e.g., incident, change, availability, problem, knowledge).
- Lead portions of Major Incident Management, including facilitation and communications.
- Provide executive-ready service, health reporting and risk insights.
- Drive continuous improvement initiatives across service operations.
- Ensure SLA, OLS, and KPI compliance across internal teams and vendors.
- Partner with Audit, Security, and Risk teams to ensure defensible operations.
- Mentor ITSM analysts and support skill development.
Qualifications
- Bachelor's degree/equivalent in information technology, business, or related fields.
- Five (5) years' experience in IT operations, service desk, analytics, or process support.
- Strong facilitation and executive communication skills.
- ITIL certification preferred.
Job Conditions
- Some travel required.