IT Administrator - Production, Morrisville, NC

Responsibilities

• Provide onsite and some remote support to end users, resolving technical issues promptly.
• Respond quickly and effectively to IT support requests.
• Monitor, prioritize, and resolve IT support tickets to meet SLA compliance.
• Offer remote assistance using desktop tools for troubleshooting and support.
• Aid in training end-users on software and hardware tools as needed.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
• Configure, install, and maintain hardware, software, and peripherals, including workstations and mobile devices.
• Afford assistance with the setup, deployment, and configuration of new workstations and equipment for onsite and remote employees.
• Perform regular patches, updates, and security enhancements on operating systems and applications.
• Perform workstation hardware and software upgrades as required.

Requirements

• Strong troubleshooting and critical thinking abilities.
• Excellent communication skills, both in person and virtually.
• Strong time-management, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Ability to adapt quickly to changing technology and user needs.
• Understanding of IPv4 networking and the OSI model.
• Understands DHCP and how reservations and exclusions work.
• Familiarity with virtualization concepts, both on-premises and cloud-based.
• Proficient in managing operating systems in a medium-to-large organization (primarily Windows, with some Mac).
• Ability to follow and communicate detailed technical instructions clearly.
• Strong customer service focus and ability to handle support requests calmly and efficiently.
• Proficient with remote support tools for troubleshooting and assistance.
• Ability to lift up to 50 lbs.
• Familiarity with print processing software (Onyx, ErgoSoft) is a plus.