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Jobs · Information Technology · New York

IT Administrator

Heidi · New York, NY · 4 mo ago
On-siteInformation Technology$110k–$135k/yrFull-time

The Role

We're seeking an experienced IT Administrator to build and manage our expanding device infrastructure. Key responsibilities include orchestrating device and app management, developing and managing application deployment strategies, managing access and security, automating onboarding processes, providing exceptional technical support, and scaling our infrastructure.

What You’ll Do

  • Orchestrate Device & App Management
  • Administer MDM, coordinate device logistics, and create a seamless provisioning experience
  • Develop and manage application deployment strategies and app lifecycles
  • Manage Access & Security
  • Champion our security posture by developing and implementing device management policies and managing device networking
  • Manage access controls for key platforms
  • Administer password manager and compliance tool, and build the foundation for secure account credentialing
  • Create Exceptional Technical Support
  • Build and manage an internal IT helpdesk that resolves issues efficiently
  • Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need
  • Implement and Maintain IT Asset Management
  • Design, deploy, and oversee our IT asset management system to track hardware, software, and licenses
  • Ensure accurate inventory, compliance, and optimal resource allocation
  • Scale Our Infrastructure
  • Identify operational bottlenecks, implement automation where possible, and create documentation
  • Manage office IT infrastructure needs, potentially including video conferencing and network management
  • Collaborate Across Teams
  • Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions

What We Will Look For

  • Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues
  • Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin)
  • Experience with automation for onboarding and IT processes
  • Familiarity with device networking concepts and management
  • Exceptional organizational skills to manage device logistics across multiple locations with meticulous tracking
  • Strong communication abilities to translate complex technical concepts clearly
  • Bonus: experience building an IT function from the ground up or leading IT projects end-to-end

Our Beliefs

At Heidi, we believe in progress built through precision, pace, and ownership. We live forever with every release moving care forward, guided by data but defined by patient truth. We practice ownership, making decisions based on logic and proof rather than hierarchy. We believe in small cuts healing faster, balancing stability with speed to deliver impact. We embrace feedback and kindness, lifting everyone's excellence. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, changing the face of healthcare globally.

Why You Will Flourish With Us

  • In-office full-time collaboration with like-minded professionals
  • Healthcare, Dental, Vision benefits
  • 401(k) with 3% match
  • Personal development budget of $500 per annum
  • Learning from top engineers and creatives in a diverse team
  • Ownership stake in the company if Heidi succeeds
  • Helping reimagine primary care and change healthcare worldwide

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