IT Administrative Services Manager

About the role

The IT Administrative Services Manager is responsible for planning, directing, and executing operational supporting activities across all teams within the PNA Technology Group. This includes providing economical and efficient services and processes, managing regulatory compliance coordination, third-party services procurement, and planning and logistics of department events and special internal projects.

Responsibilities

• Provide support and assistance to Vendor Management team using the vendor security and governance platform.
• Assist with initiating and assisting with vendor risk assessments related to compliance requirements.
• Work directly with VP, Directors, and Managers in Technology Department to compile and report on fiscal year capital and expense budgets.
• Manage quarterly forecasting.
• PO and Invoice administration in Medius FlowIT
• Cost Center administration (recharge forecasting, asset depreciation management)
• IT inventory management and replenishment for on-stock Service Desk items
• Procure products and services
• Purchase requisition and orders
• Place orders for products and standard services within various technology vendor portals
• Manage and maintain good receipts
• Ensure quoted costs are consistent with negotiated pricing agreements
• Aid vendor management with vendor billing questions and issues
• Partner with PNA Finance and AP team to ensure alignment and payment to 3rd party vendors
• Prepare monthly reports to track PO requests and invoices processed
• Manage and support IT department specific projects
• Organize and support planning of department meetings and events
• Travel planning for large group travel events and visitors
• Coordinate Tech Group participation in company events and community volunteering opportunities consistent with regional sustainability and DEI goals
• Organize the scheduling of small-scale IT Projects
• Assist with the development, coordination, and execution of communication efforts from and within the IT organization
• Support the governance of IT communications by ensuring messaging follows agreed standards, review processes, and branding guidelines
• Assist Vendor Manager with various tasks such as uploading legal documents into the Global agreement system, Argos, and updating and maintaining the vendor management database for accurate records
• Assist with the Global vendor security platform, Panorays

Requirements

• Bachelor’s degree in computer science, IT, Business Administration, or a related field (or equivalent experience)
• 4 years of experience in a related role
• Exceptional verbal, written, interpersonal communication skills
• Ability to analyze and interpret information related to regulatory compliance within an IT environment
• ITIL or other IT Process Certification(s) a plus
• Positive attitude and ability to interface effectively with resources at the Executive level
• Self-starter/self-motivated individual with independent judgment
• The ability to thrive in fast-paced environments, while being flexible, collaborative, and deadline driven
• Strong organizational skills, attention to detail, sense of urgency, and ability to drive initiatives to completion with minimal supervision
• Exceptional proficiency in standard business productivity applications

Skills

• Exceptional verbal, written, interpersonal communication skills
• Ability to analyze and interpret information related to regulatory compliance within an IT environment
• ITIL or other IT Process Certification(s) a plus
• Positive attitude and ability to interface effectively with resources at the Executive level
• Self-starter/self-motivated individual with independent judgment
• The ability to thrive in fast-paced environments, while being flexible, collaborative, and deadline driven
• Strong organizational skills, attention to detail, sense of urgency, and ability to drive initiatives to completion with minimal supervision
• Exceptional proficiency in standard business productivity applications

Benefits

PUMA offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. The company also supports diversity, equity, and inclusion initiatives and encourages a culture of innovation and collaboration.

Pay

The hiring range base pay for this position is $62,700-$83,380 + Bonus + Benefits (Benefit Summary Corporate). Pay may vary depending on job-related knowledge, skills, and experience.

Schedule

PUMA provides a flexible work schedule to accommodate the needs of its employees.