IT Administration Support

About the role

NorthStar Energy Solutions, a Quanta Services, Inc. (NYSE:PWR) company, headquartered in Grand Prairie, TX and operates across the Central Southwest part of the United States. We are leaders specializing in transmission lines, distribution lines, substation construction, foundations, storm damage repairs, and electrical contracting. Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

Responsibilities

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escalate issues requiring advanced technical support to a Computer Specialist.
• Resolve simple requests directly, such as password resets and basic how-to questions.
• Route more complex issues to the appropriate Computer Specialist or IT Manager.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create, update, and track IT service tickets, ensuring request details, status, and resolution notes are documented accurately.
• Coordinate employee onboarding and offboarding tasks, including account requests, equipment preparation, access changes, and asset returns.
• Maintain accurate IT asset records for computers, mobile devices, accessories, assignments, inventory, and equipment returns.
• Schedule device pickups, deployments, replacements, and returns while communicating status updates to employees and IT staff.
• Assist with purchase requests, vendor communications, order tracking, receiving, and documentation for IT equipment and services.
• Maintain organized electronic and paper records, including invoices, warranties, licenses, procedures, and departmental forms.
• Support general administrative paperwork for the IT department.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Prior customer service, help desk, or administrative support experience.
• Basic familiarity with Active Directory and Microsoft Office.
• Strong phone etiquette, organizational skills, and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

Benefits

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short-term and long-term benefits
• Employee discounts on consumer goods

Location: 3340 Roy Orr Blvd Grand Prairie, TX 75050

Schedule

Monday-Friday