Issue Resolution Customer Service Representative

About the role

The Issue Resolution Customer Service Representative role is available in Denver, CO. This position is part of a strong and continuously evolving team that helps Imperial Brady's business grow.

Responsibilities

• Interact with customers, process orders, and provide information in response to inquiries, concerns, and requests about products and services.
• Interface with customers by telephone, electronically, or face-to-face.
• Aid in increasing sales and profitability for each account by suggesting new and complementary products and participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items when necessary.
• Escalate customer information, problems/needs, and requests to the customer service manager when needed.

Requirements

• High school diploma, GED, or equivalent.
• Two years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• Two years of data entry experience.
• Excellent communication skills.
• An outgoing personality, eager to help others.

Qualifications

• High school diploma, GED, or equivalent.
• Two years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• Two years of data entry experience.
• Excellent communication skills.
• An outgoing personality, eager to help others.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Data entry proficiency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) program with company match.
• Lifetime life insurance.
• A generous paid time off package.
• Education reimbursement.
• Paid family leave.
• Adoption assistance.

Pay

$21.60 to $23.00 per hour + Bonus

Schedule

Monday through Friday, in the office, from 8am until 5pm

Deadline to Apply

August 12, 2026

Equal Opportunity Employer

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Background Check

A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.