ISP Project Manager

Key Responsibilities

• Manage daily ISP operations, ensuring reliable service delivery, network availability, and customer satisfaction.
• Achieve operational objectives by implementing production plans, resolving operational challenges, and preparing and executing corrective action plans.
• Forecast project timelines, labor requirements, and resource allocation for network deployments, maintenance, and customer projects.
• Cook up 24/7 operational response activities, including outage restoration and field support escalation.
• Monitor operational KPIs and service metrics to ensure compliance with customer and contractual service level agreements (SLAs).
• Develop and implement continuous improvement initiatives to increase efficiency and service quality.
• Oversee fiber network infrastructure management, including fiber optic network construction, maintenance, splicing, testing, and troubleshooting activities for both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Oversee copper network infrastructure management, including copper network construction, maintenance, splicing, testing, and troubleshooting activities for both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Financial & Resource Management: Meet financial objectives by forecasting operational requirements, managing expenditures, analyzing variances, and implementing corrective actions.
• Assist with budgeting, workforce planning, material forecasting, and project cost control.
• Optimize resource utilization across technicians, subcontractors, and support teams.
• Team Leadership & Workforce Management: Lead, mentor, and manage telecommunications technicians, fiber splicers, and subcontractor resources.
• Schedule personnel and resources to support multiple projects and operational priorities in a fast-paced environment.
• Conduct performance evaluations, coaching, and workforce development activities.
• Foster a culture of accountability, teamwork, and operational excellence.
• Customer & Stakeholder Support: Serve as a primary operational point of contact for customers regarding project status, service issues, maintenance activities, and outage communications.
• Provide timely updates and clear communication regarding work progress and service restoration efforts.
• Support customer satisfaction initiatives through proactive communication and issue resolution.
• Collaborate with internal departments, government stakeholders, and external vendors to ensure successful project execution.
• Ensure compliance with company policies, telecommunications regulations, federal contract requirements, and industry standards.
• Execute and enforce safety best practices across all operational activities.
• Lead by example in maintaining a safe work environment and promoting a safety-first culture.
• Support audits, inspections, and compliance reviews as required.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Information Technology, Project Management, or related field; equivalent industry experience may be substituted.
• 5+ years of telecommunications, ISP operations, fiber deployment, or network infrastructure experience.
• 2+ years of supervisory or management experience leading technical teams.
• Demonstrated experience managing fiber optic construction, splicing, testing, and troubleshooting activities.
• Strong understanding of both Inside Plant (ISP) and Outside Plant (OSP) telecommunications environments.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to support operational needs and critical customer issues outside normal business hours when required.
• Must pass pre-employment drug screen and background check.

Preferred Experience

• Supporting federal, military, or government telecommunications programs.
• Telecommunications certifications (BICSI, FOA, CFOT, PMP, CCNA, CCNP, SCTE, or equivalent).
• Experience with fiber testing equipment including OTDR, power meters, and fiber certification tools.
• Active or previous security clearance.
• NOC or carrier operations experience.