ISO 20022 Lead Technical Program Manager

About the role

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment within Commercial & Investment Bank. As a Lead Technical Program Manager, you will drive the successful delivery of complex technology projects and programs that align with business goals across the firm. Your role involves developing innovative solutions, managing resources, budgets, and high-performing teams, while navigating ambiguity and change to ensure technology initiatives meet business objectives.

Responsibilities

• Lead end-to-end ISO 20022 program management, including planning, execution, and delivery across payment channels, clearing systems, and client integrations.
• Drive global ISO transformation roadmap, ensuring alignment with industry timelines (e.g., SWIFT November 2026 migration milestones).
• Coordinate across multiple applications to ensure consistent adoption of ISO standards (e.g., Hybrid Address, structured data).
• Partner with business, operations, and compliance teams to ensure regulatory readiness, auditability, and data integrity.
• Define and execute program governance, including steering committees, status reporting, RAID tracking, and executive updates.
• Manage cross-channel and cross-region dependencies, ensuring seamless interoperability across domestic and international payment flows.
• Identify and mitigate program risks, including regulatory, data quality, and integration risks, with clear remediation strategies.
• Manage migration readiness and cutover planning for large-scale ISO releases across channels and platforms.
• Influence senior stakeholders and executive leadership to align on priorities, trade-offs, and delivery commitments.
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
• Use enterprise-authorized AI capabilities to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.

Requirements

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Proven experience managing end-to-end ISO 20022 or payments modernization programs (SWIFT, CBPR+, HVPS+, Fedwire, CHIPS, etc.).
• Strong understanding of payments architecture, including channels, clearing systems, and ISO message flows.
• Experience leading cross-functional, global programs involving technology, operations, and business stakeholders.
• Demonstrated ability to manage complex dependencies across multiple platforms and teams.
• Strong expertise in program governance, risk management, and executive communication.
• Proven ability to deliver under regulatory timelines and high-pressure environments.

Preferred Qualifications

• PMP / Agile / Scrum certifications.
• Experience working with JIRA and Confluence.
• Expertise in Risk Management, Issue Management, Conflict Resolution, and Negotiation.
• Strong stakeholder influence at Executive Director / Managing Director level.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.
• Discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.