IS Technician II

Primary Accountability

The IS Technician II is responsible for the installation, configuration, repair and preventative maintenance of personal computers, terminals, printers, and related equipment.

Description Of Primary Responsibilities

• Provides support with the installation, configuration, repair and preventative maintenance of personal computers, mobile devices, printers, cameras, and other equipment as needed for IS Technician I's.
• Installs and maintains software and hardware.
• Upgrades, repairs and replaces computer-related equipment.
• Captions work orders and assists IS Tech I's with day-to-day planning.
• Maintains an up-to-date inventory of computer equipment.
• Affords assistance to IS Tech Manager with site audits and reviews.
• Trains other technicians in the safe methods of cabling IT Infrastructure and related items both in new buildings and remodel/construction zones.
• Trains IS Technician team on proper methods and procedures to complete their required duties.
• Assists IS Technician Manager in the planning, installation, and maintenance of network and computer infrastructure.
• Ensures a preventative maintenance schedule for computer-related equipment.
• Assists IS Technician Manager with work order audits and reviews for other Techs.
• Assists in the planning, installation and maintenance of network and computer infrastructure.
• Purchases computer-related hardware and software equipment.
• Assists computer users in resolving issues.
• Assists IS Technician Manager with work order audits and reviews for other Techs.
• Assists in the planning, installation and maintenance of network and computer infrastructure.
• Provides training and instruction to personal computer users.
• Assists the IS Technician Manager in the planning, installation and maintenance of network and computer infrastructure.
• Assists in the planning, installation and maintenance of network and computer infrastructure.
• Provides a preventative maintenance schedule for computer-related equipment.
• Assists the IS Tech Manager with general responsibilities and duties.
• Performs other duties as assigned.

Description Of Primary Attributes

• Professional & Technical Knowledge: Effective June 1, 2026, all individuals hired into the role must: Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
• Must have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5, and health care-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
• If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.
• Associate’s Degree preferred.
• Technical Skills: Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to create basic presentations in Microsoft PowerPoint.
• Communications Skills: Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.
• Effectively conveys technical information to non-technical audiences.

Natural Progression

• IS Tech I's will be automatically moved to IS Tech II when they obtain the following certification: CompTIA Network+ and, obtain AA/AS degree or above plus one year work experience as an IS Tech I – OR - have 3 years of service within the FHCN MIS department and obtained a COMPTIA Network + certification.

Licenses & Certifications

• Requires a CompTIA Network+ certification.

Physical Demands

• The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movements to type and grasp.
• The employee is frequently required to stand or walk, and the employee must occasionally stoop, reach above and below shoulder height, squat, climb, lift, and/or move up to 30 pounds.
• The employee must work in the environmental elements, including cold and hot weather.
• The employee must travel from site to site and to other non-FHCN locations.

Pay Scale

• Min Hourly Rate: $23.34
• Max Hourly Rate: $34.17