IS&T SUPPORT COORDINATOR
About the role
BiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing. The IS&T Support Coordinator will be responsible for overseeing the daily operations of the Information Systems and Technology Support Desk while providing high-level technical support, troubleshooting, and maintenance for company applications, software systems, and communication platforms. This role balances hands-on technical problem-solving with leadership and administrative duties, including managing incoming requests, establishing support policies, mentoring junior staff, and assisting the IS&T Director with department administrative tasks. Location: This position is onsite in Brisbane, CA.
Responsibilities
- Provide first and second-level support for company applications and software systems.
- Oversee Zendesk operations, ensuring prompt ticket assignment, tracking, monitoring, and successful completion.
- Promptly troubleshoot and resolve application-related and desktop-level issues to minimize downtime.
- Monitor the daily operations of the online ordering system, tracking trouble reports, managing vendor responses to bug fixes, and following up on new features.
- Assist with new user setup and teardown processes, specifically managing the creation and removal of mobile device and VOIP profiles.
- Direct intern staff activities, providing guidance to ensure their time is spent wisely and productively.
- Work with software