IS Support Specialist I

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. The posting includes Position Summary (we can map to About the role). Essential Duties/Responsibilities (Responsibilities). Minimum Qualifications/Requirements (Qualifications). Also there are Physical Demands, Certificates, Licenses, Registrations, Work Environment, Conditions of Employment. Those could be considered as Requirements or Skills? The instruction: Use headings for those categories; we can create sections for Responsibilities, Qualifications, maybe Skills (like technical experience). But we must not create sections with placeholder text. We need to preserve all substantive info. We need to decide which sections to include: About the role (position summary). Responsibilities (essential duties). Qualifications (minimum qualifications). Skills (maybe technical experience). Benefits, Pay, Schedule: not present, so omit. Also we could include a section for Certifications (maybe under Qualifications). But we must not invent headings not in list? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we can use those headings. Probably we should stick to those headings. So we can have About the role, Responsibilities, Qualifications, Skills. Could also have Requirements (maybe same as Qualifications). But we need to avoid duplication. We need to extract content: Position Summary: "Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities daily. Must have extensive technical experience with computers and software." Essential Duties/Responsibilities: list of duties. We need to put each as

inside

. Remove boilerplate like "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions." That's generic; we can keep? It's not substantive? It's boilerplate but maybe we keep as prose? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That line is generic but not exactly legal; it's about essential duties. Might keep? It's not duplicated. But we can keep as prose before list. Minimum Qualifications/Requirements: list. Physical Demands: maybe we can include under Skills? But we have no heading for Physical Demands. Could we add a section? Not in allowed list? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those. Physical Demands could be part of Requirements or Qualifications? Might be better to include as a

under Qualifications? But it's not qualification. Could be under Skills? Not really. Could be omitted? But we must preserve ALL substantive information. So we need to include physical demands somewhere. Could create a section "Requirements" (which is allowed) and put physical demands there. Or we could add a section "Requirements" and include physical demands plus maybe certificates? But certificates also substantive. We could have sections: About the role, Responsibilities, Qualifications, Skills, Requirements (for physical demands, certificates, work environment, conditions). But we need to avoid too many thin sections. Maybe combine physical demands, certificates, work environment, conditions into a section "Requirements". That seems okay. Thus:

About the role

Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities daily. Must have extensive technical experience with computers and software.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide problem solving, crisis intervention and issue resolutions as related to information systems.
• Define new methods and procedures to enhance the quality of information systems.
• Provide installation, configuration, support and maintenance activities on all computers, thin clients, printers and other computer equipment as needed.
• Provide problem solving, crisis intervention and issue resolutions as related to the end users problems.
• Assists with the implementation and enforcement of all Information Systems services policies and procedures.
• Provide consultation, training and technical assistance services to center employees on all information systems resources.
• Use the Service Desk software to document, track, resolve, and follow up on problems.
• Document changes, as needed, to keep the inventory database up to date.
• Maintain standards of confidentiality and system security.
• Participate in training and professional development activities as assigned.
• Participate in special projects or activities assigned.
• Performs other duties as assigned.

Qualifications

Associate or bachelors degree in computer science, Technology, or related field preferred. 1-2 years of experience in PC hardware/software support in a professional environment. Specific experience with Microsoft Windows operating systems, troubleshooting, and TCP/IP protocols. Working knowledge of Microsofts suite of applications (Word, Excel, OneDrive, etc.). Must have excellent written and oral communication skills. Must have a customer service mindset.

Skills

Extensive technical experience with computers and software (already mentioned).

But we already mentioned technical experience in About the role. Could we omit Skills? Might be thin. Better to not create Skills if no specific skill list beyond what's already covered. The instruction: Prefer a few substantive sections over many thin ones. So maybe we skip Skills. Now we need to include physical demands, certificates, work environment, conditions. Could put under a section "Requirements". Let's do that.

Requirements

• Must be able to lift 50 pounds.
• Valid drivers license in accordance with HCI motor vehicle policy.
• All members of the Rapid Response team must maintain current Crisis Prevention Intervention (CPI) certification and maintain current American Red Cross CPR certification.
• Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter.
• Completion of MMR, Varicella, influenza and coronavirus vaccine.
• Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use.
• Completion of Center-wide orientation and ALL required paperwork prior to reporting for work.
• Demonstrated computer literacy through successful completion of pre-employment testing may be required.
• Completion of HCI Quality training, Trauma informed Care, and current learning platform.
• Attendance at all mandatory staff development and training.
• Successful completion of a six month on the job orientation period.
• Participation in payroll electronic deposit.
• Adherence to all policies, procedures, rules and regulations set forth by Hamilton Center, Inc.
• Satisfactory reference and background investigation checks.
• Successful completion of New Employee Department Checklist within 90 days of employment.
We might also include work environment description: "Position requires multiple job skills necessary to solve complex technical problems. The IS Support Specialist must be able to communicate well with all types of computer users from beginner to experienced. The work environment is influenced by many outside factors including program funding, standards/procedures and the ever-changing health care environment itself." Could be a paragraph under Requirements or separate? Could add a

before list. Thus under Requirements we can have a paragraph then list. Now ensure we didn't repeat job title as heading. Not included. Check for any duplicated lines: we removed duplicates like "Provide problem solving, crisis intervention and issue resolutions as related to information systems." appears twice? Actually in responsibilities we have two similar lines: one for information systems, one for end users problems. They are distinct but similar; we keep both. Check for boilerplate: We kept the reasonable accommodation line; it's generic but not exactly legal. Might be okay. Could remove if considered boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That line is about accommodation; could be considered EEO? It's about reasonable accommodation for disabilities, which is EEO-related. Might be considered boilerplate. Safer to remove it. Also the line "To perform this job successfully, an individual must be able to perform each essential duty satisfotory." is generic; could be considered boilerplate. Might remove. But we need to preserve substantive info; those lines are not substantive. So we can omit them. Thus Responsibilities section will just have

list. Similarly, Qualifications section we keep the substantive bullet-like sentences as a paragraph; we could also convert to list but it's okay as paragraph. Now ensure we didn't include any placeholder like "commensurate with experience". Not present. Now output only HTML fragment. Let's craft final HTML:

About the role

Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities daily. Must have extensive technical experience with computers and software.

Responsibilities

• Provide problem solving, crisis intervention and issue resolutions as related to information systems.
• Define new methods and procedures to enhance the quality of information systems.
• Provide installation, configuration, support and maintenance activities on all computers, thin clients, printers and other computer equipment as needed.
• Provide problem solving, crisis intervention and issue resolutions as related to the end users problems.
• Assists with the implementation and enforcement of all Information Systems services policies and procedures.
• Provide consultation, training and technical assistance services to center employees on all information systems resources.
• Use the Service Desk software to document, track, resolve, and follow up on problems.
• Document changes, as needed, to keep the inventory database up to date.
• Maintain standards of confidentiality and system security.
• Participate in training and professional development activities as assigned.
• Participate in special projects or activities assigned.
• Performs other duties as assigned.

Qualifications

Associate or bachelors degree in computer science, Technology, or related field preferred. 1-2 years of experience in PC hardware/software support in a professional environment. Specific experience with Microsoft Windows operating systems, troubleshooting, and TCP/IP protocols. Working knowledge of Microsofts suite of applications (Word, Excel, OneDrive, etc.). Must have excellent written and oral communication skills. Must have a customer service mindset.

Requirements

Position requires multiple job skills necessary to solve complex technical problems. The IS Support Specialist must be able to communicate well with all types of computer users from beginner to experienced. The work environment is influenced by many outside factors including program funding, standards/procedures and the ever-changing health care environment itself.

• Must be able to lift 50 pounds.
• Valid drivers license in accordance with HCI motor vehicle policy.
• All members of the Rapid Response team must maintain