IS Support Clerk

About the Role

The IS Support Clerk performs patient care functions with knowledge of LA County Department of Mental Health Medi-Cal Insurance and other health coverage, as well as Medicare coverage requirements and guidelines for behavioral healthcare. This role involves attending LA County DMH financial trainings and staff meetings, and requires excellent organizational, interpersonal, problem-solving, time management, and communication skills.

Responsibilities

• Facilitates client enrollment for services
• Collects all required DMH financial information from clients and obtains signatures
• Opens client cases in Wellnest E.H.R.
• Answers calls regarding services and statuses of cases
• Screens for health insurance
• Reviews legal documents (Minute Order, Court Orders, and Adoption paperwork)
• Verifies and interprets client Medi-Cal or other health insurance
• Adds memos regarding missing documents in Wellnest E.H.R.
• Processes referrals for FSP, Family Preservation, and Hospital Discharges
• Obtains signatures via DocuSign or in person
• Notifies providers when client applications are completed
• Ensures all patient information is HIPAA compliant
• Assists clients in completing medical history, intake forms, and/or consents, ensuring comprehension before signing
• Maintains strict confidentiality of all patient data and E.H.R. according to HIPAA regulations
• Attends meetings and trainings
• Flexible with accepting new work assignments

Requirements

• A minimum of a high school diploma is required
• Bilingual (Spanish) speaking is required
• One year of mental health care-related experience or commensurate health care experience is preferred
• Previous DMH experience, Patient Financial Services, Medi-Cal verification, and client data inquiry preferred
• Basic knowledge of general computer equipment (keyboard, monitor, and printer features)
• Excellent customer service skills, strong written and communication skills
• Ability to handle client services in a timely manner

Conditions of Employment

• Employee may be asked to pursue additional training when determined to be in the best interest of the company
• Must have the ability to use a personal vehicle with required insurance coverage to complete essential duties and conduct agency business
• Must maintain a valid California driver’s license and clean driving record meeting Wellnest’s insurance carrier’s criteria for liability coverage
• Must complete a test for TB and fingerprint clearance by the Department of Justice

Working Conditions

• Regularly works in an office environment
• May be required to work flexible, evening, and/or weekend hours for time-sensitive projects

Reasoning Ability

• Ability to effectively present information and respond to questions
• Ability to read, analyze, and interpret manuals and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to define problems, gather, transcribe, and post data, analyze, synthesize, and classify information, and draw valid conclusions
• Ability to work independently and with others, including employees, clients, and members of the public, in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities, and manage time, meet deadlines, and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain a high level of concentration and attention to detail for extended periods
• Maintain a high level of ethical and professional standards in accordance with company policy

Physical Demands

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls
• Ability to reach with hands and arms
• Ability to use a computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus, and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 50 pounds
• Able to use telephone, office copier, calculator, fax machine, computer printer, and scanner, or other equipment as required