IS Manager, Radiation Oncology
About the role
The Information Services Manager leads a team of digital/IT professionals responsible for supporting, maintaining, and improving critical applications, hardware, and related technology services across multiple departments and sites, including affiliated and partner locations. The role partners with technical, operational, and administrative stakeholders to ensure reliable service delivery, system optimization, and technology resiliency.
Primary Duties and Responsibilities
People Leadership & Team Development: Lead and develop the team: supervise staff, hire for needed capabilities, mentor/coach, enable training, and support career growth. Set and manage performance: define expectations, provide ongoing feedback, evaluate against objectives, and partner with HR/senior leaders to address issues. Ensure effective, compliant delivery: oversee adherence to policies/procedures, monitor work for efficiency/quality, and foster a healthy, productive team culture and cross-group collaboration.
Service Operations & Reliability Management: Lead day-to-day delivery of production technology services, ensuring critical applications, devices, and supporting infrastructure are reliable and well-supported. Drive stability, resiliency, standardization, and continuous optimization to meet operational needs across sites. Own/lead incident, problem, and change management (triage, RCA, CAB participation, post-incident reviews).
Vendor & Third-Party Performance Management: Manage vendor relationships to ensure high-quality delivery and responsive support. Coordinate third-party work with internal teams, including scheduling, access, and change planning. Support contract/SOW execution by aligning scope, timelines, and deliverables; track performance and escalate issues as needed.
Stakeholder Communication & Service Experience: Communicate priorities, status, and outcomes effectively to technical and business/operational stakeholders. Drive a consistent, high-quality service experience for customers. Act as a management escalation point, including on-call participation and off-hours support for critical maintenance and special projects.
Financial, Resource & Capacity Management: Develop and manage budgets, contributing to operating and capital planning. Forecast demand and resource needs, aligning staffing/vendor capacity and informing service agreements and chargeback/funding models as applicable. Identify and execute cost-management opportunities while maintaining service quality.
Work Planning, Prioritization & Delivery Governance: Partner with senior IS leadership to set goals, deliverables, timelines, and budget expectations. Translate priorities into an actionable work plan/backlog and manage competing demands. Track progress, risks, and issues; report status regularly and ensure commitments are met.
Solution Delivery & Continuous Improvement: Lead delivery of enhancements, upgrades, and technology initiatives using appropriate methodologies. Coordinate cross-functional resources and dependencies to execute with minimal disruption, including go-lives and maintenance windows. Ensure consistent quality across planning, execution, stabilization, and handoff to operations/support.
Knowledge, Skills and Abilities
- Demonstrated proficiency in clear written and verbal communication, adapting content for technical, operational, and executive audiences.
- Proven people-leadership capability, including hiring practices, coaching, performance management, and conflict resolution.
- Strong service delivery acumen in complex environments, balancing reliability, responsiveness, and continuous improvement.
- Working expertise in IT service management (ITSM), including incident, problem, change, request, and knowledge management.
- Customer service orientation with a track record of providing timely, high-quality support.
- Financial and operational management capability, including budgeting, forecasting, and cost/benefit evaluation.
- Proficiency with project/product delivery disciplines, including scope, schedule, dependencies, risk management, and stakeholder reporting.
- Advanced analytical and troubleshooting capability, including root-cause analysis and implementation of preventive actions.
- Vendor and contract management expertise, including SLA management, deliverables oversight, escalation handling, and renewal planning.
- Strength in cross-functional influence without formal authority, including facilitation and negotiation; comfort with KPI/metrics tracking; and strong awareness of security, privacy, and risk in fast-paced, high-priority environments.
Minimum Job Qualifications
- Bachelor’s degree required. Master’s degree preferred.
- 5 years of relevant professional experience, including people management experience, required.
- Experience supporting complex technology environments in healthcare or a similarly regulated setting preferred.
Supervisory Responsibilities
Yes - Directly supervises a team of IS Application Analysts (levels, I, II, Senior and Principal).
Patient Contact
No
Pay Range
$147,500.00 - $163,700.00
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.