IS Epic Manager - Patient Experience

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.

About the role

The Manager manages Epic application and assumes responsibility for new development and existing production support; manages day-to-day individual and team dynamics, work prioritization, fiscal stewardship, and management of all aspects of a project life cycle. The Manager provides mentoring and coaching associated with performance development and project management and makes decisions that influence the project on a large scale.

Requirements

• High School diploma or equivalent (required)
• Bachelor's degree in Healthcare or Business Administration or related field (preferred)
• 7 years related healthcare or project and team management experience including two years in a supervisory/management capacity (experience should include leading large, complex system integration efforts or large software application projects)
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications

Skills

• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong partnering, coaching, and mentoring skills
• Strong budget and schedule management skills ensuring the business community is engaged in the project
• Problem solving skills and continuous process improvement skills
• Time management skills and the ability to prioritize multiple projects simultaneously
• Ability to remain dedicated to client service
• Judgment skills to think clearly in complex, dynamic situations
• Strong organizational skills with attention to detail
• Negotiation skills to work with various parties towards a mutually acceptable business solution
• Ability to work flexible schedule, such as evenings, nights, weekends, extended shifts, etc.

Responsibilities

• Manages projects effectively to meet client requirements
• Delivers applications that adhere to standards and support initiatives
• Leads and develops team members to reach full potential
• Participates in activities for personal growth and development
• Interacts with customers strategically and effectively

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.