IS Computer Support Technician I

ACS Professional Staffing is seeking a hybrid Computer Support Technician 1 to provide Help Desk and technical support services, including troubleshooting hardware, software, network, and application issues, as well as assisting with system administration, software deployment, and technology asset management. This full‑time position is located in Richland, WA.

Responsibilities

• Provide prompt, professional, and courteous technical support to end users through the Help Desk.
• Respond to and resolve hardware, software, network, and application‑related issues.
• Troubleshoot, diagnose, and document technical problems while ensuring timely resolution.
• Support Information Systems (IS) analysts with application administration, operations, and system support activities.
• Install, configure, maintain, and inventory desktop software and related technology assets.
• Assist with software deployment, updates, licensing, and asset management processes.
• Support the effective utilization of information technology systems through user guidance and training.
• Maintain client/server environments, desktop systems, and local area network (LAN) connectivity.
• Communicate effectively with customers, vendors, and team members to resolve technical issues.
• Create and maintain technical documentation, procedures, and user support materials.
• Follow established written and verbal procedures while working independently and collaboratively within a team environment.
• Continuously develop technical knowledge and skills related to IT infrastructure, systems, and applications.

Requirements

• Associate’s degree (AA) in a computer‑related field; OR an unrelated Associate’s degree plus one year of directly related Information Systems or Help Desk experience; OR a High School diploma/GED plus three years of directly related Information Systems or Help Desk experience.
• High School diploma or GED required.
• Basic knowledge of client/server infrastructure, desktop support, and computer hardware/software environments.
• Familiarity with local area network (LAN) and desktop computer architectures.
• Understanding of computer support and Help Desk operations and best practices.
• Ability to troubleshoot and resolve technical issues in a customer‑service‑focused environment.
• Ability to work independently and as part of a collaborative team.
• Strong verbal communication skills with the ability to interact effectively with customers, vendors, and technical staff.
• Strong written communication skills, including experience creating documentation, procedures, and technical reports.
• Ability to understand and follow written and oral instructions and procedures.
• Proficiency with computer systems, software applications, and technology support tools.
• Ability to obtain and maintain unescorted access authorization to Columbia Generating Station.
• Demonstrated commitment to customer service and continuous learning in an information technology environment.
• Work sponsorship is not available at this time.
• Third‑party candidates will not be considered for this position.
• U.S. citizenship is required.

Benefits

• Sick Leave: One hour of paid sick leave for every 40 hours worked (usable after 90 days).
• Employee Assistance Program (EAP).
• Medical, Dental, Vision, Health Savings Account (HSA).
• Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short‑Term Disability, Voluntary Long‑Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity.
• 401(k) eligibility after one year and 1,000 hours worked, with employer match up to 4%.
• Calm App.
• LifeBalance Discount Program.

Pay

$23.20 – $38.62 per hour

Schedule

Full‑time