Computer Support Technician I

Agency: OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES – Information Services (OMES IS)

Location: Mangum, Oklahoma

Estimated Appointment End Date: September 28, 2026

About the Role

The Enterprise Support Technician I provides frontline technical support and endpoint services within OMES IS. This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. The position requires strong troubleshooting skills and experience supporting enterprise endpoint environments, working closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.
• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Requirements

• Bachelor’s degree and 1+ years of relevant experience, OR
• Associate’s degree and 3+ years of relevant experience, OR
• High School Diploma or GED and 5+ years of relevant experience, OR
• Equivalent experience (one year of relevant experience for each year of required education).

Skills

Required

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

• Work is usually performed in an office environment with moderate noise levels.
• Requires extended periods of sitting, computer use, and phone communication.
• Occasional standing, walking, lifting, and reaching may be required.
• Requires travel between statewide agency locations based on operational needs.
• May be required to lift and transport IT equipment weighing up to 30 pounds.

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave, and 11 paid holidays annually.
• A comprehensive benefit package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Pay

Salary is up to $57,000.

Schedule

Full-time, 40-hour work week in office.