IS Business Analyst-Principal, City College of San Francisco (1054)

About the role

The position's salary placement shall be at the entrance salary step, except as otherwise provided in the SEIU Local 1021 collective bargaining agreement.

Responsibilities

• Administers applications and operations for functional areas of the college (e.g. finance, human resources, student, financial aid, etc.) for the purpose of ensuring availability of services to authorized users.
• Designs a variety of programs to functional area software applications (e.g. reports, queries, software interfaces, etc.) for the purpose of ensuring effective and efficient use of the acquired software applications.
• Maintains software applications for functional areas of the college (e.g. business applications, student records software, software upgrades, interface scripts, report generation, etc.) for the purpose of ensuring efficient operations under the college’s standards.
• Manages assigned projects and program components (e.g. applications interfaces, updated applications software, etc.) for the purpose of delivering services in compliance with established guidelines and objectives.
• Participates in a variety of planning and development activities (e.g. long-term plans, required updates, new applications, etc.) for the purpose of providing information to support web needs and requirements for the college.
• Prepares written materials (e.g. procedures, system level documentation, reports, etc.) for the purpose of documenting activities, providing written reference, and conveying information.
• Recommends equipment, supplies, and materials (e.g. applications software that meets system requirements, migration to updated software, etc.) for the purpose of acquiring required items and completing jobs efficiently.
• Researches a variety of work-related topics (e.g. trends, products, equipment, tests, etc.) for the purpose of acting as a subject matter expert resource and recommending procedures and purchases.
• Responds to inquiries from a variety of sources (e.g. staff, administrators, college personnel, outside vendors, service providers, etc.) for the purpose of providing technical assistance and support.
• Troubleshoots malfunctions (e.g. incorrect information generated from queries, software bugs, etc.) for the purpose of resolving operational issues and restoring services.

Requirements

• An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
• Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Qualifications

• Special Condition: Recent and verifiable experience utilizing BANNER Software, such as BANNER accounting modules to analyze financial aid budgets; balance accounting books for each financial aid program such as financial aid grants, work study grants, board of governor's grant, student loans, CalWORKS/TANF, other sources of matching funds (HSA Dept.), credit and non-credit financial aid programs, Federal Work Study budget for entire college and yearly FISAP report through Banner.
• Knowledge and experience working with Ellucian Banner Student Information System or other higher education SIS.
• Experience in higher education information technology support.
• Strong SQL language programming and query optimization skills.
• Strong problem solving skills
• Knowledge and experience working with Oracle Database Server.
• Knowledge and experience working with Evisions Argos Reporting platform.
• Knowledge and experience working with Appworx/Automic process automation tool.
• Strong analytical skills.
• Strong interpersonal communication skills.
• Strong oral and written communication skills and documentation skills.
• Good team player.
• Has the ability to train end users.