Irving Healthy Living - Customer Service Specialist - Part time
H-E-B · Irving, TX · 1 wk ago
On-siteCustomer ServicePart-time
Responsibilities
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections
- Aids customers in locating store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Prepares work schedules for department
- Provides work direction and training to department
- Stocks and rotates items as needed
- Aids with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Buys, stocks, maintains, and takes down store displays
Qualifications & Key Requirements
- Age Requirement: 18+
- Work Experience: 1+ years of experience - Preferred
- Knowledge/Skills/Abilities:
- Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy
- Strong customer service and interpersonal skills
- Strong verbal / written communication skills
- Strong time-management, planning, and organization skills
- Strong merchandising and selling skills
- Leadership skills
- Ability to manage multiple priorities and shift focus between projects / tasks in a fast-paced environment
- Ability to train partners
- Education: HS Diploma or GED - Required
- Licenses/Certifications: Completion of Basics of Safety training - Required
Physical Demands & Working Conditions
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Handle customer complaints in a professional, courteous manner
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Sometimes be exposed to loud noises, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs