Ipsos Synthesio, Director of Strategic Growth

About Ipsos

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions and a presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts globally. We help the biggest companies solve some of their most complex problems by providing research, data, and insights on their target markets, serving more than 5,000 clients worldwide. Ipsos has received the Great Place to Work Certification for 2022.

About Social Intelligence Analytics (SIA)

SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage consumer-generated content in rapidly changing market environments. SIA delivers three services: Synthesio, a market-leading Social Media Intelligence platform; Insight Services; and AI-Powered Advanced Analytics. Using cutting-edge technology and global expertise, SIA decodes vast amounts of unstructured data to provide actionable insights for various business questions. SIA also enhances products and services from other Ipsos Service Lines, creating a unique value proposition for clients.

About the Role

The Director, Commercial Growth & Operational Intelligence plays a strategic leadership role at the intersection of commercial growth, artificial intelligence, operational transformation, and insights innovation.

Primary Objective: Accelerate Commercial Growth and Client Value Creation

• Partner with sales and client teams to identify growth opportunities.
• Develop demos, proofs of concept, pitch decks, and executive presentations.
• Support pricing strategy, proposals, and product innovation feedback.

Key Performance Indicators:

• Revenue growth from supported opportunities, including top-of-funnel activities such as outreach, meetings scheduled, and conversion rates of meetings to proposals.
• Proposal win-rate and methods of improvement.
• Client expansion through Service Line and Client Officer partnerships, as well as direct-to-new clients in coordination with the Global SaaS sales team.

Secondary Objective: Lead Operational AI Transformation

• Implement AI agents and automation solutions.
• Improve integrations among Salesforce, BI, and resource systems.
• Reduce manual processes and administrative burden.

Key Performance Indicators:

• Reduction in manual effort, specifically related to resourcing and team allocations.
• Productivity gains from automation, such as increased available time for Analysts to focus on deeper insights.

Tertiary Objective: Enhance Insights Delivery Through AI-Powered Innovation

• Develop AI-assisted reporting and storytelling workflows.
• Improve quality and consistency of client deliverables.
• Increase scalability of insights production.

Key Performance Indicators:

• Faster and more efficient report production.
• Increases in client retention rates, particularly for Tier 2-4 clients with periodic insights services.
• Synthesio NA team adoption of AI-enabled methodologies.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years of experience in consulting, SaaS, analytics, operations, commercial strategy, or related fields.
• Strong client relationship management and executive stakeholder engagement experience.
• Demonstrated use of AI solutions to drive business development and operational efficiency.
• Experience leading cross-functional initiatives and organizational change.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We consider a variety of backgrounds for available positions throughout our organization.

Pay

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors, including but not limited to location, work experience, skills, knowledge, education, and certifications.

Benefits

• Career development opportunities.
• Exceptional benefits package, including generous PTO, healthcare plans, and wellness benefits.
• Flexible workplace policy.
• Strong collaborative culture.

For more details on benefits and employee programs, visit Why Work at Ipsos | US and Why Work at Ipsos | CA.