IPS Service Manager

About the role

Shaw Trust is a social purpose organisation dedicated to challenging inequality and breaking down barriers to enable social mobility. The role is based in Sheffield and is home‑based, with an expectation to be in the delivery area for face‑to‑face meetings for at least half the week. As the IPS Service Manager you will oversee the day‑to‑day delivery and overall performance of the Individual Placement and Support (IPS) contract, ensuring fidelity to the IPS manual and building partnerships with local NHS Trusts, employment providers, referral sources, commissioners and external partners such as SYMCA and IPS Grow. The position is performance‑focused with clear targets around referrals, job starts and sustained employment.

Responsibilities

• Lead and motivate a full contract team to deliver an exceptional IPS service to local participants.
• Provide regular supervision and coaching to maintain quality standards and improve outcomes.
• Monitor performance against KPIs and fidelity measures, implementing improvement plans where needed.
• Build strong relationships with Commissioners, NHS teams, referral partners, and local stakeholders.
• Drive continuous improvement in systems and processes to enhance service delivery.
• Build and maintain partnerships with local NHS Trusts, employment providers, referral sources, and commissioners.
• Develop positive relationships with external stakeholders, including SYMCA and IPS Grow.

Requirements

• A genuine passion for helping others achieve their potential.
• Excellent management qualities to lead and inspire your team.
• Track record of success in target‑driven environments, with the ability to drive performance.
• Commercial and business acumen and understanding of managing a contract.
• Excellent communication and interpersonal skills.
• A proactive, solution‑focused mindset.
• Experience working with people with health needs.

Benefits

• 25 days annual leave per year (plus bank holidays), increasing to up to 28 days after 3 years’ service, with the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• Enhanced pension scheme after 6 months.
• Life Assurance at 3 times your annual salary rate.
• Access to a suite of learning and development opportunities, including paid apprenticeship and master’s level qualifications, and management development programmes.
• Opportunities to connect with employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network, Back to Work Support Group).
• Health and wellbeing initiatives, including internal support, employee assistance programme and health cash plan.

Recruitment timeline

Shortlisted candidates will be invited to attend an Assessment Centre on 29 September at a Sheffield location.

Additional information

• All successful candidates will be subject to pre‑employment checks, including an enhanced adult & child DBS check, employment references, and verification of the right to work in the UK.
• For accessibility requirements or further information, contact Resourcing@shaw-trust.org.uk.