IPS Service Manager

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership, not competition, we are part of an eco‑system of purpose‑led organisations, striving for a fairer, more equal society centred on opportunity for all.

About the Role

As an IPS Service Manager, you will oversee the day‑to‑day delivery and overall performance of the Individual Placement and Support (IPS) contract. You will combine vision and direction with strong relationship‑building and people‑management skills, taking accountability for project performance across our delivery area. The role requires expert understanding of IPS, the fidelity scale and the IPS fidelity manual. You will manage Team Leaders, providing regular supervision on IPS practice issues and support around complex staffing and caseload matters. Although home‑based, you will be in the delivery area for face‑to‑face meetings at least half the week, building partnerships with local NHS Trusts, employment providers, referral sources, commissioners and external partners such as SYMCA and IPS Grow. The role is performance‑focused with clear targets around referrals, job starts and sustained employment.

What You’ll Do

• Lead and motivate a full contract team to deliver an exceptional IPS service to local participants.
• Provide regular supervision and coaching to maintain quality standards and improve outcomes.
• Monitor performance against KPIs and fidelity measures, implementing improvement plans where needed.
• Build strong relationships with Commissioners, NHS teams, referral partners and local stakeholders.
• Drive continuous improvement in systems and processes to enhance service delivery.
• Develop positive relationships with external stakeholders, including SYMCA and IPS Grow.
• Travel to the delivery area for team/management meetings, commissioner meetings and stakeholder engagement.

What You’ll Bring

• A genuine passion for helping others achieve their potential.
• Excellent management qualities to lead and inspire a team.
• Track record of success in target‑driven environments with the ability to drive performance.
• Commercial and business acumen and understanding of contract management.
• Excellent communication and interpersonal skills.
• A proactive, solution‑focused mindset.
• Experience working with people with health needs.

Employee Benefits

• 25 days annual leave per year (plus bank holidays), increasing to 28 days after three years of service, with the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• Enhanced pension scheme after 6 months.
• Life Assurance at three times your annual salary.
• Access to a suite of learning and development opportunities, including paid apprenticeships, master’s level qualifications and management development programmes.
• Opportunities to join employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network, Back to Work Support Group).
• Health and wellbeing initiatives, including internal support, employee assistance programme and health cash plan.

Recruitment timeline: shortlisted candidates will be invited to attend an Assessment Centre on 29 September at a Sheffield location.

All successful candidates will be subject to pre‑employment checks, including an enhanced adult & child DBS check, employment references, and verification of the right to work in the UK.

For accessibility requirements or further information about the role, please contact Resourcing@shaw-trust.org.uk.