IPS Lead Coordinator (34737)

About the Role

The role is responsible for coordination of IPS cases and general office functions. Management of IPS cases involves steps prior to the Design state and includes direct communication with all internal team members, as well as surgeons, other medical professionals, and the sales team. The employee should consistently demonstrate mastery in their tasks and establish themselves as an expert within the company. The role also involves assisting in training others, developing process improvements, and managing day-to-day task assignments and execution within the team.

Responsibilities

• Monitor and respond to emails in the IPS Coordinator and personal inboxes.
• Monitor and manage cases in IPS Gate.
• Update case-related data on internal documents (e.g., doctor, hospital, type of implant, date of surgery).
• Assist with calls from the sales team, surgeons, and other personnel regarding IPS cases.
• Clearly and professionally communicate internal timeline requirements to sales teams, surgeons, and other medical personnel.
• Perform additional administrative tasks.
• Schedule meetings based on surgeon and internal member (e.g., IPS Planning Engineer) availability.
• Collaborate with IPS Planning Engineers to maintain a reasonable workload for them.
• Provide daily guidance to the coordination team, ensuring efficient workflows, collaboration, and achievement of departmental goals.
• Serve as the owner of the customer experience within the department, ensuring consistent, high-quality service while identifying and implementing opportunities to improve customer satisfaction.
• Develop improved processes and training methods.
• Collaborate and coordinate with leads of other areas.
• Assist and spearhead new process improvements (e.g., new software and testing).

Requirements

• AS degree or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Minimum of 2 years of experience in a customer-facing role.

Skills

• Adhere to and support KLS Martin’s quality and safety policies and procedures.
• Ability to learn new software quickly.
• Customer support skills.
• Able to work independently under minimal supervision.
• Able to efficiently communicate and collaborate within a team.
• Strong interpersonal skills with the ability to effectively communicate at all levels internally and externally.
• Problem-solving, critical thinking, and decision-making abilities.
• Adaptability and flexibility.
• Typing and computer keyboard proficiency.
• Utilize computer software (e.g., Microsoft Office).
• Retrieve and compile information.
• Maintain records/logs.
• Verify data and information.
• Organize and prioritize information/tasks.
• Operate office equipment.
• Understanding of advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs).
• Verbal and written communication skills.
• Public speaking and group presentations.
• Research, analyze, and interpret information.
• Investigate, evaluate, and recommend action.
• Leadership and supervisory skills, including managing people.
• Basic mathematical concepts (e.g., addition, subtraction).

Physical Requirements

• Sitting for extended periods.
• Extended periods viewing a computer screen.
• Walking, reading, speaking, and listening.
• Maintain regular, punctual attendance.
• Lifting/carrying up to 20 pounds.
• Repetitive motions and writing.

Hazards: Normal office environment.