IP/PP Solutions Analyst

This posting reflects an existing vacancy that we are actively recruiting for.

About the role

The Industrial Print Solutions Analyst reports to the Director of Industrial Print Solutions of Business Intelligence Solutions Division with the purpose of providing technical leadership in pre- and post-sales environments for Industrial Print Solutions (including KM-1, MGI, and 3D). Critical to this role is the ability to act as both a technical expert and relationship manager during pre- and post-installation periods. The Industrial Print Solutions Analyst will interact with sales, logistics, supply chain, and technical inkjet resources within KMI and MGI.

Responsibilities

• Manage pre-sales and post-sales analyst efforts for all Industrial Print solutions within KMBS BUS.
• Possess both sales and technical skills and effectively articulate product and technology positioning to partner and customer audiences at both technical and sales levels.
• Act as the technical relationship manager prior to and following completion of installation.

Pre-sales environment

• Analyze customer needs and translate them into deliverable solutions.
• Demonstrate and enhance proposed solutions within targeted specialization.
• Provide Dealer and Direct Industrial Print sales teams with proposal support by documenting appropriate workflow and ROI.
• Identify areas for third-party integration and solutions opportunities.
• Work with Industrial Print Logistical staff to smoothly transition proposed solutions to deliverable.

Post-sales environment

• Work with clients, including primary contacts, operators, and supporting staff, to ensure live-production projects meet objectives for quality and workflow.
• Provide fee-based project consulting on an ongoing basis once D&A is signed and all applications identified within the Statement of Work are properly functioning.
• Act as the Technical Relationship Manager for non-service-related technical discussions.
• Interact with KMI Ink Jet defined point of contact for troubleshooting needs.
• Help develop new opportunities and volumes within the account for other Industrial Print opportunities.
• Analyze complex workflows within the Industrial Print environment and develop Statements of Work.
• Drive world-class execution of complex implementations.
• Work well with clients to ensure solution suitability as well as overall product satisfaction.
• Lead pre- and post-sales training efforts for clients, operators, and KMBS Analysts on Industrial Print products.
• Work across teams (regional sales, corporate marketing, training, support, and corporate accounts and government sales) to achieve increased revenue and brand awareness.

Requirements

• Strong analytical and expert problem-solving skills, sales, and project management skills.
• Ability to navigate complex organizations, develop trust-based relationships, and drive concrete results using a thorough understanding of applications software and hardware and their role in customer operations.
• Proven ability to work with software technology partners at the business development and implementation level.
• Strong drive and results-oriented mindset with experience leading complex sales and/or implementations within the Production Print arena.
• Strong professional maturity as well as cross-group collaboration and strategic thinking skills.
• Strong technical acumen and passion for learning new technologies.
• Self-starter who can manage ambiguity, chart a clear course, make tough decisions, and respond quickly to multiple issues.
• Ability to execute strategic thinking, customer orientation, open and effective communication.
• Strong virtual team and extensive cross-group coordination/collaboration and very strong communication and partnership skills.
• Excellent verbal and written communication skills.
• Working knowledge of networking, PC and Mac workstations, workflow solutions, and color management theory.
• Travel is required, approximately 50%.
• Ability to speak in a public forum.
• 10+ years’ experience in the Production Print industry including offset and digital.
• 2+ years’ experience in the Industrial print industry or an adjacent area.
• Bachelor’s Degree preferred or equivalent experience.

About Us

Konica Minolta Business Solutions' journey started over 150 years ago with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation, and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.

Pay

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.