Invoicing Specialist

About Us

With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today and featured on the Inc. 5000 list of fastest-growing companies for ten years.

HealthMark revolutionizes how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

About the Role

As an Invoicing Specialist, you will play a crucial role in supporting the Invoicing team in ensuring the accuracy, completeness, and compliance of medical records released to requestors. You will report to the Invoicing Manager and will help create medical record request invoices, follow through with internal feedback mechanisms, and assist with other duties assigned by the Invoicing Manager.

Responsibilities

• Create medical record request invoices in the MedRelease software
• Follow up internal feedback mechanisms to ensure that any issues are resolved
• Assist the Audit Invoicing Manager with duties, including:
  • Resolving discrepancies in information and obtaining further information for incomplete documents
  • Working with other internal teams to resolve issues found
  • Responding to invoicing inquiries from 3rd party requesters
  • Recording relevant notes on specific requests for further/proper handling throughout the request life cycle
• Uphold HealthMark Group's values by following our C.R.A.F.T.
• Work quickly to meet the high-volume demand

Requirements

• Ability to work quickly and diligently, independently, and as part of a team
• Ability to answer basic department questions
• Ability to work collaboratively and cross-functionally within company departments
• Ability to make intelligent decisions according to department guidelines

Preferred Qualifications

• Experience with medical record auditing

Benefits

• Competitive benefits, including medical, dental, and vision insurance
• 401k matching
• Remote opportunities
• Paid time off
• Paid volunteer day of your choice

Confidentiality & Compliance

This role requires regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position also requires timely completion of all required company-sponsored and regulatory training programs.