Investor Services, Associate Director (BOS)

About the role

Alchelyst is a client solutions and infrastructure partner for private markets asset managers. Purpose-built for the expanding demands and sophistication of global private markets, the firm offers a comprehensive managed service offering that can support GPs, private wealth funds and investors. Alchelyst has offices in the US, Ireland, UK, Luxembourg and India.

We're seeking an Investor Services Associate Director to lead our Transfer Agency team in Boston. You'll oversee end-to-end investor services operations across alternative investment fund structures, including onboarding, AML/KYC, dealing, cash processing, reconciliations and investor reporting. You’ll be responsible for ensuring the Boston team delivers accurately and on time, in line with internal procedures, client service level agreements (SLAs) and regulatory requirements. The role sits within Alchelyst's global operating model, and you'll help shape how the Boston team works with colleagues across other locations and time zones to deliver a consistent service to clients. We're looking for a senior professional with eight or more years of investor services experience who can combine hands-on operational knowledge with team leadership and oversight in a regulated, control-focused environment.

Responsibilities

• Transfer Agency Operations Oversight
  • Oversee and control daily transfer agency (TA) activities: investor onboarding, AML/KYC reviews, subscriptions, redemptions, switches, payment processing, cash and bank reconciliations, and investor record maintenance.
  • Ensure the team meets cut-off times, procedures, and SLAs, with a focus on accuracy and completeness.
  • Act as the escalation point for complex operational issues, discrepancies, and client queries, and drive them to resolution.
• Team Leadership & Development
  • Lead, supervise, and develop a team of investor services professionals, including workload allocation, performance management, and training.
  • Set priorities, monitor capacity, and support resourcing and recruitment decisions.
  • Build a culture of accountability, control awareness, and continuous improvement.
  • Set clear performance expectations, provide regular feedback and support team members' professional development and career progression.
• AML/KYC & Regulatory Controls
  • Oversee and provide senior review of AML/KYC due diligence in line with applicable AML/CFT laws and regulations, sanctions requirements and internal policies.
  • Ensure documentation within TA systems is complete and up to date.
  • Lead ongoing monitoring and remediation programs, working closely with Compliance.
• Operational Risk & Controls
  • Own the team's control framework, including four-eyes checks, validation controls, and reconciliations.
  • Identify, record, and escalate operational errors, breaches, or process gaps, and lead root-cause analysis and corrective actions.
  • Maintain and approve written procedures, and drive process improvement and standardization.
  • Support internal and external audits, client due diligence visits, and regulatory reviews.
• Systems & Data
  • Oversee the use of transfer agency and investor record-keeping systems, ensuring data accuracy and integrity.
  • Contribute to system enhancements, automation initiatives, and user acceptance testing.
• Client & Stakeholder Management
  • Act as a senior point of contact for clients, internal stakeholders, fund administrators, custodians, and other service providers.
  • Lead client service reviews and manage relationships, including onboarding of new funds and clients.
  • Handle sensitive or complex investor and client queries.
• Reporting & MI
  • Own the preparation and review of operational metrics, including transaction volumes, AML/KYC statuses, reconciliations, and issue tracking.
  • Deliver periodic reporting to senior management, compliance, and clients, highlighting risks, trends, and actions.

Qualifications

• Bachelor's degree (or equivalent) with 8+ years of Transfer Agency / Investor Services experience within a regulated financial services environment, including 2+ years of experience supervising or leading a team.
• Deep operational knowledge of investor onboarding, AML/KYC, dealing, cash processing, reconciliations, and investor reporting.
• Strong experience with transfer agency platforms and a track record of improving data quality and controls.
• Thorough understanding of AML/CFT requirements and regulatory expectations for investor services.
• Proven ability to manage competing