Investor Reporting Specialist

About the role

This role manages daily and monthly cash reconciliations, wire transfers, account balancing, and investor remittances while ensuring compliance with investor guidelines, servicing agreements, and internal controls. The position requires the ability to work with complex accounting and data problems associated with Mortgage Servicing and 100% on-site attendance at our Headquarters in Pontiac, MI.

Responsibilities

• Prepare and submit investor reports and remittances in accordance with investor, agency, and servicing agreement requirements, ensuring accuracy and timeliness.
• Report escrow, default, loss mitigation, foreclosure, bankruptcy, and other servicing activities while researching and resolving reporting discrepancies and exceptions.
• Initiate, review, and process investor and custodial account wire transfers, ensuring compliance with approval procedures and internal controls.
• Monitor daily cash activity and perform reconciliations of custodial, escrow, clearing, and investor accounts, investigating and resolving variances and outstanding items.
• Balance servicing system data to bank accounts and investor records, maintaining supporting documentation for audits and financial reporting.
• Ensure compliance with investor guidelines and regulatory requirements, support internal and external audits, and identify opportunities to improve reporting accuracy, efficiency, and controls.

Requirements

• Minimum 2-5 years of mortgage servicing experience with a strong understanding of escrow administration and investor reporting.
• Willingness to work in a fast-paced team environment.
• Good verbal and written communication skills with both external and internal customers of all levels.
• Ability to organize, prioritize, and manage workload efficiently.
• Excellent analytical and problem-solving skills.
• Expert skills in Microsoft Office, Word, Access, and Excel (pivot tables and macros a must).

Benefits

• Paid Time Off (PTO) after just 30 days.
• Additional parental and maternity leave benefits after 12 months.
• Adoption reimbursement program.
• Paid volunteer hours.
• Paid training and career development.
• Medical, dental, vision, and life insurance.
• 401k with employer match.
• Mortgage discount and area business discounts.
• Free membership to a large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues, and a full-size basketball court.
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist, and hair salon.
• Gourmet cafeteria featuring homemade breakfast and lunch.
• Convenience store featuring healthy grab-and-go snacks.
• In-house Starbucks and Dunkin.
• Indoor/outdoor café with Wi-Fi.