Investor Reporting and Mortgage Loan Servicing Specialist

About the Role

This position ensures all incoming and outgoing investor remittances reports and funds are complete and accurate. The role processes investor transfers, including wholly sold loans and participations, confirms the successful boarding of new loans to core operating systems, and processes mortgage loan modifications.

Responsibilities

• Complete and review investor loan servicing transfers of sold loans.
• Review and submit daily and monthly outgoing payment remittance reports and funds for investor loans serviced in-house.
• Ensure funds for investor payments are balanced and wired in a timely manner.
• Process the incoming monthly payment remittance for portfolio loans serviced by third parties.
• Review activity on investor portfolio to ensure all remittance requirements pertaining to specific investors are met.
• Respond to investor inquiries and perform research.
• Maintain various index rate tables.
• Perform system review for new consumer lending products and update the loan origination system.
• Research, understand, and ensure compliance with servicing agreements and regulatory guides.
• Resolve all posting errors and provide updated investor reporting based on specific investor requirements; submit corrections in a timely manner.
• Ensure the successful boarding of all new loans into the core operating system and process any related internal payoffs or curtailments.
• Produce, review, and process loan modifications.
• Monitor Home Equity Line of Credit portfolio for maturing loans.
• Monitor ARM queue and corresponding reports for accuracy and timely notifications to borrowers.
• Assist customers with inquiries related to loan servicing, including payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft/debit card processing, and quoting loan payoffs.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC.
• Perform other duties and special projects as assigned.

Requirements

• High School Diploma or equivalent.
• Proficient computer skills and ability to utilize MS Office applications.
• Previous data entry and customer service experience.
• 3+ years of previous mortgage loan servicing experience.
• Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to manage multiple tasks in a fast-paced environment to meet all designated deadlines.
• Strong oral and written communication skills.
• Exceptional attention to detail.
• Ability to self-motivate and work independently.
• Ability to work well in a team environment.

Preferred Qualifications

• Previous real estate insurance and property tax experience.
• Previous investor reporting experience.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia.

Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking, and hearing are required.
• Frequent communication is necessary to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and access files, machinery, or other job-related tools.